Strategic Apparel Wholesale Account Manager

Civil Clothing Inc; Torrance (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Pet Insurance

EAP

401(k) with company match

Paid time off

Job summary

Civil Clothing Inc. is seeking an Associate Account Manager for the Darc Sport team in Torrance, CA.

You will own wholesale accounts, driving revenue and ensuring a proactive, solutions‑oriented customer experience from order entry to delivery. The role sits at the intersection of sales, customer experience, and wholesale operations, requiring you to understand each account’s business, anticipate needs, and maintain accurate reporting while coordinating cross‑functional teams to keep orders

Qualifications

• Experience managing wholesale accounts from entry through allocation, routing, fulfillment, and delivery.

Responsibilities

• Build and maintain strong, trusted relationships with wholesale accounts, providing a consistently high level of service and responsiveness.
• Develop a deep understanding of each account’s business, requirements, priorities, and opportunities to strengthen the partnership.
• Serve as a primary point of contact for assigned accounts, ensuring clear communication and reliable follow‑through throughout the order lifecycle.
• Anticipate customer needs, respond quickly to concerns, and take ownership of resolving issues in a way that protects both the customer relationship and the business.
• Lead the onboarding of new accounts, coordinating operational setup and requirements to create a seamless experience from the start.
• Maintain close visibility into account performance, open orders, inventory, and opportunities to protect and grow revenue.
• Proactively identify at‑risk sales orders and drive cross‑functional resolution before they result in missed ship windows, extensions, cancellations, or lost revenue.
• Review account activity and business needs to identify opportunities, risks, and actions that can improve account performance.
• Participate in weekly business reviews with clear account updates, risks, opportunities, and recommendations.

Skills

Account management

Relationship building

Wholesale partnerships

Customer experience

Problem solving

Excel proficiency

Cross-functional collaboration

Education

Bachelor's degree in Business, Fashion, or related field

Tools

NetSuite

ERP systems

EDI

Job description

Civil Clothing Inc. is seeking an Associate Account Manager for the Darc Sport team in Torrance, CA.

You will own wholesale accounts, driving revenue and ensuring a proactive, solutions‑oriented customer experience from order entry to delivery. The role sits at the intersection of sales, customer experience, and wholesale operations, requiring you to understand each account’s business, anticipate needs, and maintain accurate reporting while coordinating cross‑functional teams to keep orders