Associate Account Manager (Apparel)

Civil Clothing Inc; Torrance (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Pet Insurance

EAP

401(k) with company match

Paid time off

Job summary

Civil Clothing Inc. is seeking an Associate Account Manager for the Darc Sport team in Torrance, CA.

You will own wholesale accounts, driving revenue and ensuring a proactive, solutions‑oriented customer experience from order entry to delivery. The role sits at the intersection of sales, customer experience, and wholesale operations, requiring you to understand each account’s business, anticipate needs, and maintain accurate reporting while coordinating cross‑functional teams to keep orders

Qualifications

• Experience managing wholesale accounts from entry through allocation, routing, fulfillment, and delivery.

Responsibilities

• Build and maintain strong, trusted relationships with wholesale accounts, providing a consistently high level of service and responsiveness.
• Develop a deep understanding of each account’s business, requirements, priorities, and opportunities to strengthen the partnership.
• Serve as a primary point of contact for assigned accounts, ensuring clear communication and reliable follow‑through throughout the order lifecycle.
• Anticipate customer needs, respond quickly to concerns, and take ownership of resolving issues in a way that protects both the customer relationship and the business.
• Lead the onboarding of new accounts, coordinating operational setup and requirements to create a seamless experience from the start.
• Maintain close visibility into account performance, open orders, inventory, and opportunities to protect and grow revenue.
• Proactively identify at‑risk sales orders and drive cross‑functional resolution before they result in missed ship windows, extensions, cancellations, or lost revenue.
• Review account activity and business needs to identify opportunities, risks, and actions that can improve account performance.
• Participate in weekly business reviews with clear account updates, risks, opportunities, and recommendations.

Skills

Account management

Relationship building

Wholesale partnerships

Customer experience

Problem solving

Excel proficiency

Cross-functional collaboration

Education

Bachelor's degree in Business, Fashion, or related field

Tools

NetSuite

ERP systems

EDI

Job description

Civil Clothing is looking for a relationship-driven, commercially minded, and highly organized Associate Account Manager to join our Darc Sport team in Torrance, CA. The Associate Account Manager owns and strengthens relationships with our wholesale partners, bringing a proactive, solutions-oriented approach to managing each account while ensuring responsive service, strong execution, and a consistently positive customer experience.

This role sits at the intersection of sales, customer experience, and wholesale operations. You will serve as a trusted partner to our accounts, developing a deep understanding of their business, anticipating their needs, and ensuring orders move successfully from entry through allocation, routing, and delivery. Just as importantly, you will look beyond the transaction, identifying opportunities to strengthen account performance, protect revenue, and build lasting partnerships.

Success in this role requires someone who is highly organized, commercially minded, relationship-driven, and comfortable owning the details. You should be able to move easily between a conversation with a key retail partner, reviewing an at‑risk order, coordinating with internal teams, and identifying what needs to happen next to keep the business moving.

What You’ll Do

Account Management & Customer Experience

• Build and maintain strong, trusted relationships with wholesale accounts, providing a consistently high level of service and responsiveness.
• Develop a deep understanding of each account’s business, requirements, priorities, and opportunities to strengthen the partnership.
• Serve as a primary point of contact for assigned accounts, ensuring clear communication and reliable follow‑through throughout the order lifecycle.
• Anticipate customer needs, respond quickly to concerns, and take ownership of resolving issues in a way that protects both the customer relationship and the business.
• Lead the onboarding of new accounts, coordinating operational setup and requirements to create a seamless experience from the start.
• Maintain close visibility into account performance, open orders, inventory, and opportunities to protect and grow revenue.
• Proactively identify at‑risk sales orders and drive cross‑functional resolution before they result in missed ship windows, extensions, cancellations, or lost revenue.
• Review account activity and business needs to identify opportunities, risks, and actions that can improve account performance.
• Participate in weekly business reviews with clear account updates, risks, opportunities, and recommendations.
• Maintain accurate line lists, inventory reports, and other account reporting necessary to support sales and business decisions.

Order & Wholesale Operations

• Own assigned wholesale orders from order entry through shipment, maintaining accuracy, visibility, and accountability throughout the process.
• Ensure orders are entered accurately and within established timelines and carefully review sales orders for pricing, quantities, dates, terms, and other customer requirements.
• Monitor open orders against required ship windows and proactively coordinate with internal teams when timing, inventory, production, or logistics could affect delivery.
• Manage product allocation and take ownership of order execution once inventory is available to ship.
• Maintain accurate account, order, and sales data and ensure discrepancies are identified and addressed promptly.

Retailer Compliance & Logistics

• Develop a strong understanding of retailer‑specific routing, shipping, packaging, labeling, EDI, and compliance requirements.
• Maintain visibility into shipment status and follow through until orders have been successfully executed.

What You Bring

Knowledge, Skills & Abilities

• Strong account management and relationship‑building skills with the ability to serve as a trusted partner to wholesale customers while supporting account performance and revenue goals.
• Strong understanding of the wholesale order lifecycle, including order entry, allocation, fulfillment, routing, shipping, and delivery.
• Working knowledge of EDI processes, retailer routing requirements, pick tickets, carton labels, bills of lading, packing slips, and other wholesale shipping documentation.
• Ability to understand and manage retailer‑specific shipping, logistics, and compliance requirements while proactively identifying risks that could result in chargebacks, extensions, cancellations, or delayed shipments.
• Strong analytical and problem‑solving skills with the ability to review open orders, inventory, account activity, and fulfillment status to identify risks, opportunities, and required actions.
• Strong Excel proficiency for maintaining line lists, inventory reports, order tracking, and account reporting.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and ability to work effectively within ERP, EDI, order‑management, and related business systems.
• Highly organized with exceptional attention to detail and the ability to manage multiple accounts, orders, priorities, and deadlines in a fast‑paced environment.
• Clear, confident, and professional written and verbal communication skills with the ability to manage customer expectations, navigate difficult conversations, and coordinate effectively across internal teams.
• Proactive, solutions‑oriented approach with strong ownership, urgency, judgment, and follow‑through.
• Professional and collaborative mindset with a genuine commitment to delivering an exceptional customer experience while protecting the needs of the business.

Education & Experience

• 2-3 years of experience in wholesale account management, sales operations, customer service, customer experience, or a related role, preferably within apparel, fashion, streetwear, action sports, or a similar consumer brand environment.
• Demonstrated experience managing wholesale accounts and supporting orders from initial entry through allocation, routing, fulfillment, and delivery.
• Experience working with major retailers and retailer‑specific EDI, routing, shipping, logistics, and compliance requirements strongly preferred.
• Experience working with ERP, EDI, order‑management, and wholesale systems; familiarity with NetSuite or similar ERP platforms preferred.
• Bachelor’s degree in Business, Fashion, or a related field preferred, or equivalent combination of education and relevant experience.
• Experience in apparel, streetwear, action sports, or active lifestyle brands strongly preferred.

Physical & Mental Demands

• This role is primarily office‑based with regular use of standard office equipment.
• Ability to sit or stand for extended periods and move throughout office, showroom, or warehouse environments as needed.
• Ability to occasionally lift, carry, or move product, samples, or materials weighing up to 25 lbs., with or without reasonable accommodation.
• Visual requirements include close vision, distance vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.
• Ability to sustain concentration and attention to detail while managing multiple accounts, orders, reports, customer requirements, and concurrent priorities.
• Ability to quickly process changing information, identify discrepancies or risks, and make timely decisions when inventory, order status, shipping requirements, or customer needs change.
• Ability to manage competing deadlines, customer expectations, and time‑sensitive order or fulfillment issues while maintaining sound judgment and professional communication.
• Ability to navigate challenging customer situations, resolve concerns constructively, and maintain productive relationships during periods of urgency or competing business needs.
• Ability to work in varied environments, including exposure to noise and temperature fluctuations.
• This role may require flexibility in work hours during peak business periods or when time‑sensitive customer or shipping needs require additional support.

Why You’ll Love Working at Civil

At Civil Clothing we foster a collaborative, fast‑moving environment where ownership is valued, ideas are welcomed, and execution matters. You’ll work alongside passionate, experienced teams who care deeply about craftsmanship, accountability, and bringing product to market the right way.

This role offers the opportunity to make a real impact, your decisions directly influence our product quality, timelines, and growth. If you thrive in a hands‑on, solutions‑driven environment and want your work to be seen, felt, and worn, you’ll feel right at home here.

What We Offer

• Compensation: $33 – $36 hourly, depending on experience and qualifications
• Medical, dental, and vision insurance
• Health Savings Account
• Life insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off (PTO)
• Employee merchandise discounts
• Opportunity to grow with a respected and evolving apparel brand

Equal Opportunity Employer

Civil Clothing Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law