Account Manager – Apparel / Wholesale

Behind The Scenes Apparel Inc.; Compton (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Behind The Scenes Apparel Inc. is seeking an experienced Account Manager to nurture and grow our customer relationships in the Los Angeles apparel market.

You will serve as the primary contact for existing accounts, assist with product selection, pricing, inventory, and orders, and coordinate with sales, production, and logistics. This full-time, onsite role requires organization and a friendly, responsive approach.

Qualifications

• 2+ years of account management, sales, or customer service experience.
• Apparel, wholesale, blanks, screen printing, fashion experience preferred.
• Strong communication and relationship-building skills.
• Sales-oriented with a focus on growing accounts.
• Organized and able to manage multiple customers and orders.
• Strong follow-up skills and attention to detail.
• Comfortable communicating by phone, email, and in person.

Responsibilities

• Manage and develop relationships with existing BTSA customers.
• Maintain regular communication with accounts and provide excellent customer service.
• Process and follow up on customer orders, quotes, and inquiries.
• Help customers with product availability, styles, colors, pricing, and order needs.
• Identify opportunities to increase sales within existing accounts; develop new business and establish relationships with potential customers.
• Follow up with inactive and prospective accounts.
• Coordinate with sales, production, warehouse, and management teams.
• Resolve customer issues quickly and professionally.
• Maintain accurate customer and sales information.
• Monitor account activity and follow up on outstanding opportunities.
• Stay knowledgeable about BTSA products, inventory, and new developments.

Skills

Account management

Communication

Customer service

Organization

Follow-up

Phone/email/in-person

Tools

Microsoft Office

Google Workspace

Job description

BTSA is a Los Angeles-based apparel company specializing in premium garment-dyed blanks, including T-shirts, sweatshirts, hoodies, and other apparel. We work with brands, screen printers, distributors, and businesses throughout the apparel industry.

We are looking for an experienced, motivated Account Manager to join our team and build strong, long-term relationships with our customers.

Job Summary

The Account Manager will be responsible for managing existing customer accounts while also identifying opportunities to grow sales. This person will serve as a primary point of contact for customers, helping with product selection, pricing, inventory, orders, and ongoing account needs.

We are looking for someone who is organized, responsive, personable, and comfortable working in the fast-paced Los Angeles apparel industry.

This is a full-time, onsite position working Monday-Friday 8:00am - 5:00pm.

Responsibilities

• Manage and develop relationships with existing BTSA customers
• Maintain regular communication with accounts and provide excellent customer service
• Process and follow up on customer orders, quotes, and inquiries
• Help customers with product availability, styles, colors, pricing, and order needs
• Identify opportunities to increase sales within existing accountsDevelop new business and establish relationships with potential customers
• Follow up with inactive and prospective accounts
• Coordinate with sales, production, warehouse, and management teams
• Resolve customer issues quickly and professionally
• Maintain accurate customer and sales information
• Monitor account activity and follow up on outstanding opportunities
• Stay knowledgeable about BTSA products, inventory, and new developments

Qualifications

• 2+ years of account management, sales, or customer service experience preferred
• Apparel, wholesale, blanks, screen printing, fashion, or related industry experience is strongly preferred
• Strong communication and relationship-building skills
• Sales-oriented with a focus on growing accounts
• Organized and able to manage multiple customers and orders at the same time
• Strong follow-up skills and attention to detail
• Comfortable communicating by phone, email, and in person
• Able to work independently while being part of a team
• Basic computer, email, and Microsoft Office/Google Workspace skills

What We're Looking For

The ideal candidate is someone who understands that great account management is more than taking orders. We want someone who builds relationships, understands what customers need, follows through, and looks for opportunities to grow the business.

You should be comfortable working with both established customers and new prospects and be motivated by helping your accounts grow along with BTSA.

Why Join BTSA?

• BTSA is a growing apparel company with an established customer base and strong presence in the Los Angeles apparel market. This position offers an opportunity to take ownership of customer relationships, develop new business, and grow with the company.