Strategic AI Technical Account Manager

Socotra, Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) retirement plan

Flexible hybrid work

Lunch and snacks

Work from other TrueFoundry offices

Job summary

TrueFoundry is seeking a Technical Account Manager (Strategic Accounts) to own a portfolio of enterprise customers end-to-end, driving adoption and expansion while ensuring executive sponsorship and maximum platform value.

You will coordinate with platform engineers, product and success teams to renew, upsell, and align customer needs with our roadmap, across multiple stakeholders from practitioners to the C‑suite.

Qualifications

• 5+ years in technical account management, customer success, or sales at a B2B SaaS or infrastructure company.
• Technically fluent - comfortable discussing ML infrastructure, cloud, and developer tooling with engineering teams
• Proven track record of expanding revenue within accounts, with specific deals you can speak to
• Strong communicator, high ownership, comfortable navigating ambiguity in a fast-moving startup
• Experience managing enterprise accounts with multiple stakeholders across technical and business functions

Responsibilities

• Own account health, renewal, and expansion across a portfolio of enterprise customers
• Identify and execute upsell and cross-sell opportunities within existing accounts
• Drive product adoption by working closely with customer engineering and data science teams
• Manage multi-threaded stakeholder relationships from practitioners to C-suite
• Partner with Product and Platform Engineering to close the feedback loop on customer needs
• Prepare account reviews, success plans, and executive-level communications

Skills

Technical Account Management

Customer Success

Sales

Enterprise Account Management

Job description

TrueFoundry is seeking a Technical Account Manager (Strategic Accounts) to own a portfolio of enterprise customers end-to-end, driving adoption and expansion while ensuring executive sponsorship and maximum platform value.

You will coordinate with platform engineers, product and success teams to renew, upsell, and align customer needs with our roadmap, across multiple stakeholders from practitioners to the C‑suite.