Strategic AI Success Lead for Frontier Models

Prolific; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Prolific is seeking a Strategic Customer Success Manager to partner with frontier AI model creators, ensuring value realization from our human data offerings. You will own the end-to-end success lifecycle from onboarding to renewal, guiding research programs, data feedback, and adoption while collaborating with Services, Support, Sales, Solutions Engineering, Product, and Marketing teams.

You will lead executive engagements, translate objectives into strategies, and nurture trusted relationships

Qualifications

• 6+ years in a customer-facing strategic or enterprise customer success role
• Experience developing strategic success plans and orchestrating cross-functional dynamics
• Operational rigor and experience forecasting consumption to identify opportunities and mitigate risk
• Demonstrated success navigating large organizations, driving adoption/expansion and executive sponsorship
• Strong business acumen with ability to interface with C-Suite and technical teams
• Fundamental understanding of AI/ML/LLMs to discuss research use cases and value levers
• Desire to contribute and grow within a rapidly expanding, innovative company

Responsibilities

• Partner with frontier AI model creators to ensure success of research initiatives and data/feedback programs
• Translate objectives into actionable strategies for Prolific's platform and services
• Lead business reviews and executive engagements with clients and build advocacy stories
• Improve success playbooks, processes, and customer-facing resources in usage-based models and research workflows
• Spend time face-to-face with customers and peers in the San Francisco office

Skills

Strategic customer success

Executive relationship management

Forecasting and growth analytics

Cross-functional collaboration

Artificial intelligence familiarity

Tools

CRM tools

Data analysis tools

Job description

Prolific is seeking a Strategic Customer Success Manager to partner with frontier AI model creators, ensuring value realization from our human data offerings. You will own the end-to-end success lifecycle from onboarding to renewal, guiding research programs, data feedback, and adoption while collaborating with Services, Support, Sales, Solutions Engineering, Product, and Marketing teams.

You will lead executive engagements, translate objectives into strategies, and nurture trusted relationships