Strategic AI Success Architect for Enterprise Adoption

Zendesk, Inc.; Florida; Ibrido; USD 185.000 - 277.000; Tempo pieno

Descrizione del lavoro

Zendesk, Inc. seeks an AI Success Strategist to own end‑to‑end AI roadmaps, aligning internal teams and executives to drive measurable business impact across customers. You will lead discovery and success-planning engagements that create playbooks and milestones early in the lifecycle.

With 10+ years in customer success or AI programs, you will shape long‑term AI strategy, accelerate adoption, and protect renewals while orchestrating resources across product, services, sales, and partners.

Competenze

• Minimum 10+ years of Customer Success/Experience or AI program delivery.
• Experience in go-to-customer / GTM roles in enterprise tech or SaaS.
• Ability to forecast retention and expansion using adoption analytics.
• Bachelor’s degree in Business, CS, Engineering, or related field; AI strategy certs preferred.
• Experience designing and executing success plans or roadmaps driving measurable outcomes.

Mansioni

• Own end-to-end AI roadmaps and align internal/external teams.
• Lead design reviews and ensure deployments follow best practices.
• Partner with executives to co-create forward-looking AI strategy.
• Coordinate cross-functional engagement and risk management.
• Drive adoption, measure impact, and ensure renewals and expansion.

Conoscenze

Project & Program Management

Product & Technical Knowledge

Business & Strategic Acumen

Consultation & Communication

Analytical & Outcome-Focused

Forward-Thinking & Pragmatic

Formazione

Bachelor’s degree

Advanced degree / AI cert

Descrizione del lavoro

Zendesk, Inc. seeks an AI Success Strategist to own end‑to‑end AI roadmaps, aligning internal teams and executives to drive measurable business impact across customers. You will lead discovery and success-planning engagements that create playbooks and milestones early in the lifecycle.

With 10+ years in customer success or AI programs, you will shape long‑term AI strategy, accelerate adoption, and protect renewals while orchestrating resources across product, services, sales, and partners.