Strategic AI Customer Success Manager - Enterprise Tech

Anthropic; New York (NY); Hybrid; USD 265,000 - 320,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching

Generous vacation and parental leave

Flexible working hours

Job summary

Anthropic is seeking a Customer Success Manager for Strategic Tech Customers to partner with global technology leaders and drive the adoption of Claude capabilities—API, Claude Code, and Cowork. You’ll guide executives through their AI journeys, aligning business objectives with technical solutions and responsible deployment practices.

You will collaborate with the broader account team to ensure successful deployments, optimize usage, and expand use across organizations, delivering measurable

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience with F500 tech companies, SaaS platforms, or digital-first businesses at executive level.

Responsibilities

• Build trusting, strategic relationships with key customer decision makers in complex organizations.
• Own customer operations across lifecycle with structured assessments and reviews.
• Become an expert in Anthropic products across API, Claude Code and Cowork to guide customers to solutions.
• Drive consumption planning and ROI hypotheses across Claude surface areas.
• Monitor usage patterns and optimize value from contracted commitments.
• Socialize product roadmap and engage Product PMs to expand usage.
• Develop and execute change management strategies to maximize value.
• Prioritize across the account’s business units to build repeatable motions.

Skills

Customer Success

Account Management

Strategic Thinking

Technical Fluency

AI/ML Understanding

Executive Engagement

Education

Bachelor’s degree

Tools

Claude API

Claude Code

Cowork

Job description

Anthropic is seeking a Customer Success Manager for Strategic Tech Customers to partner with global technology leaders and drive the adoption of Claude capabilities—API, Claude Code, and Cowork. You’ll guide executives through their AI journeys, aligning business objectives with technical solutions and responsible deployment practices.

You will collaborate with the broader account team to ensure successful deployments, optimize usage, and expand use across organizations, delivering measurable