Strategic Customer Success Manager – Enterprise AI

Quest Software Canada Inc; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

Flexible work options

Generous PTO

Professional growth

Job summary

Quest Software is seeking a Strategic Customer Success Manager to secure maximum value from our AI-enabled data governance and cybersecurity solutions for strategic accounts in Austin. You will own executive relationships, drive adoption and value realization, and guide renewal discussions throughout the customer lifecycle.

You will coordinate with Sales, Support, Product, and Renewals to ensure customer success at scale, and mentor peers to deliver premium outcomes while reducing churn.

Qualifications

• Minimum of 5 years in a customer success role driving adoption and value.
• Ability to translate business needs into value and collaborate with sales/marketing.
• Experience managing executive-level relationships (VP/CxO).
• Proven track record in CS best practices and enablement programs.
• Strong organizational skills and milestone-driven delivery.
• Excellent communication and change-management capabilities.

Responsibilities

• Own strategic relationships with global or large-scale accounts and governance.
• Lead value-based adoption plans and success milestones with executives.
• Coach peers and mentor Enterprise CSMs for premium customer experience.
• Identify solutions to improve CS efficiency and customer outcomes.
• Facilitate executive reviews and collaborate on renewal opportunities.
• Monitor KPIs and drive cross-functional alignment across teams.

Skills

Executive relationships

Value realization

Renewal management

Adoption strategies

CS best practices

Strategic planning

Stakeholder management

Tools

Gainsight

Salesforce

Job description

Quest Software is seeking a Strategic Customer Success Manager to secure maximum value from our AI-enabled data governance and cybersecurity solutions for strategic accounts in Austin. You will own executive relationships, drive adoption and value realization, and guide renewal discussions throughout the customer lifecycle.

You will coordinate with Sales, Support, Product, and Renewals to ensure customer success at scale, and mentor peers to deliver premium outcomes while reducing churn.