Strategic Aerospace Customer Accounts Manager

RTC Aerospace; Rockford (MI); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

No-cost employee-only option

HSA contributions

Life insurance

Long-term disability

401(k) with match

Paid time off

Shift differentials

Discretionary bonus programs

Job summary

RTC Aerospace in Rockford, MI is seeking a Customer Accounts Manager to own the relationships for assigned accounts from RFQ through delivery. You will coordinate with Sales, Contracts, Planning, Operations, Engineering, Quality, and Supply Chain to ensure on-time delivery and high customer satisfaction.

The role requires a Bachelor's degree and 4+ years in aerospace manufacturing or defense, with proven ability to de-escalate issues, manage orders, and communicate clearly with customers and

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field, or equivalent experience in aerospace manufacturing.
• 4+ years of customer service, account management, or program management experience in aerospace, precision machining, or defense manufacturing.
• Experience independently owning customer accounts, including purchase orders, schedules, and customer communications, in a manufacturing environment.
• Proven ability to de-escalate customer complaints, develop resolutions, and work with other departments to resolve problems.
• Strong communication and relationship-building skills.
• Ability to work across cross-functional teams and resolve issues without direct authority.
• Proficiency with Microsoft Office and ERP/MRP systems.

Responsibilities

• Serve as the primary point of contact and relationship owner for assigned customer accounts.
• Oversee customer service activities for RFQ, order intake, PO changes, acknowledgments, and portals.
• Set and communicate delivery commitments; report account status to customers and leadership.
• Coordinate cross-functional teams to align customer requirements with production plans and delivery commitments.
• Lead escalations and recovery plans for late or at-risk orders.
• Maintain account trackers and milestone reports.
• Improve processes related to order entry, customer communication, and account management.

Skills

Strong communication and relationship‑

Experience owning customer accounts in

Ability to work across cross‑functiona

Education

Bachelor’s degree in Business, Supply Chain, Engineering, or related field

Tools

Microsoft Office

ERP/MRP systems

Job description

RTC Aerospace in Rockford, MI is seeking a Customer Accounts Manager to own the relationships for assigned accounts from RFQ through delivery. You will coordinate with Sales, Contracts, Planning, Operations, Engineering, Quality, and Supply Chain to ensure on-time delivery and high customer satisfaction.

The role requires a Bachelor's degree and 4+ years in aerospace manufacturing or defense, with proven ability to de-escalate issues, manage orders, and communicate clearly with customers and