Strategic Ad Tech Account Manager

HUMAN; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Learning stipends

Flexible work options

Time off

Job summary

HUMAN is seeking an Account Manager to own and grow relationships with a portfolio of customers and partners, driving adoption, retention, renewals, and expansion across HUMAN's solutions.

You will be a trusted advisor, identifying risks and opportunities, translating needs into action, and collaborating with Product, Marketing, Finance, and Customer Success to deliver meaningful outcomes.

Qualifications

• 8+ years of account management or related commercial experience with quota.
• Experience in ad tech, media, or digital advertising ecosystems.
• Strategic thinking; translate objectives into plans.

Responsibilities

• Build and maintain relationships with customer stakeholders and decision-makers.
• Drive product adoption by sharing knowledge and best practices.
• Develop account strategies and actionable plans to increase value.
• Identify, prepare, and execute upsell and cross-sell strategies.
• Lead renewal planning and coordinate resources for seamless renewals.
• Identify growth opportunities and execute expansion strategies.
• Analyze account health and portfolio trends to identify risks and next steps.
• Lead customer-facing reviews and strategic planning sessions.

Job description

HUMAN is seeking an Account Manager to own and grow relationships with a portfolio of customers and partners, driving adoption, retention, renewals, and expansion across HUMAN's solutions.

You will be a trusted advisor, identifying risks and opportunities, translating needs into action, and collaborating with Product, Marketing, Finance, and Customer Success to deliver meaningful outcomes.