Strategic Accounts Technical Support Specialist (ESOP)

Employee Owned Holdings, Inc.; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k) with company match

ESOP

Job summary

GCC is seeking a Customer Service Representative to support our largest OEM accounts from our Florida region. You will coordinate with outside sales, purchasing, and engineering to manage orders, provide pricing updates, and ensure timely delivery of technical solutions.

The role requires strong communication, organization, and problem-solving skills, with a focus on customer satisfaction and ESOP-driven collaboration across teams.

Qualifications

• High school diploma or equivalent required.
• Technical aptitude in fluid power, mechanical or automation products is a plus.
• Experience with customer communication via phone and email is expected.

Responsibilities

• Partner with Outside Sales to support strategic OEM accounts.
• Learn and apply product knowledge across hydraulic, pneumatic, and automation components.
• Serve as primary internal contact for assigned accounts including orders, quotations, and service requests.
• Develop relationships to understand production needs, forecasts, and business cycles.
• Provide real-time updates on pricing, availability, lead times, and delivery status.
• Collaborate with cross-functional teams to resolve challenges and maintain customer satisfaction.
• Resolve credit, billing, and invoicing issues.

Skills

Customer communication

Interpersonal skills

Problem solving

Attention to detail

Team collaboration

Organization

Education

High school diploma

Technical aptitude related to fluid power/automation

Tools

Outlook

Excel

ERP systems

Job description

GCC is seeking a Customer Service Representative to support our largest OEM accounts from our Florida region. You will coordinate with outside sales, purchasing, and engineering to manage orders, provide pricing updates, and ensure timely delivery of technical solutions.

The role requires strong communication, organization, and problem-solving skills, with a focus on customer satisfaction and ESOP-driven collaboration across teams.