GCC - Customer Service Representative

Employee Owned Holdings, Inc.; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Employee Stock Ownership Plan (ESOP)

401(k) plans with company match

401(k) with match

ESOP

Job summary

A 100% employee-owned company in Tampa is looking for a Customer Service Representative to support strategic accounts. This role requires excellent communication skills, problem-solving ability, and technical aptitude. Responsibilities include managing orders, collaborating with engineering and sales, and providing updates on products and services. The company offers a competitive salary, comprehensive benefits, and an employee stock ownership plan, promoting growth and employee involvement in company success.

Qualifications

• Good communication skills to articulate technical information.
• Experience with customer communication via phone and email.
• Willingness to learn about technical products.

Responsibilities

• Support strategic accounts through communication and follow-up.
• Learn and apply product knowledge to identify customer solutions.
• Serve as primary contact for assigned accounts, managing orders.
• Assist with quotes, invoicing issues, and credit/billing inquiries.
• Support ISO 9001 conformance and continuous improvement efforts.

Skills

Problem-solving skills

Interpersonal skills

Communication skills

Organizational skills

ERP systems

Technical products

Education

High school diploma or equivalent

Training in fluid power or automation

Tools

Microsoft Outlook

Microsoft Excel

ERP systems

Job description

Customer Service Representative

GCC is looking for a candidate who wants to contribute on a significant way with our largest clients and vendors to join our 100% employee-owned company. GCC has offices in Tampa, Charlotte, Seattle and Portland – providing motion control solutions for hydraulic, pneumatic and electrically powered applications. Our main corporate division in Tampa handles all accounting, purchasing, operations and customer service for the Florida region. Our team continues to grow, and we are proud to be a 100% employee‑owned company – every employee has skin in the game.

The Customer Service Representative plays a critical role in supporting some of GCC’s largest and most strategic accounts. Working closely with outside sales, purchasing, and warehouse teams, this position ensures seamless communication, precise order management, and timely delivery of technical solutions. The role involves direct interaction with engineering, purchasing, and management personnel at key customers, requiring both strong relationship skills and a solid understanding of technical products and applications.

Responsibilities

• Partner closely with Outside Sales to support strategic OEM accounts through proactive communication, timely follow‑up, and coordinated execution.
• Learn and apply product knowledge across hydraulic, pneumatic, and automation components to help customers identify the right solutions.
• Serve as the primary internal contact for assigned accounts, ensuring consistent and professional handling of orders, quotations, and service requests.
• Develop strong relationships with customer contacts to understand production needs, forecasts, and business cycles.
• Provide real‑time updates on pricing, product availability, lead times, and delivery status.
• Collaborate with cross‑functional teams including engineering, outside sales, production and purchasing to resolve challenges and maintain customer satisfaction.
• Accounting/Finance – resolve credit, billing, and invoicing issues.
• Support and participate in the organization’s continual improvement program to conform to ISO 9001 requirements and understand the implications of conformance with the Quality Management System.
• Other duties as assigned.

Education and Training

• High school diploma, GED, or equivalent secondary education.
• Technical aptitude, training or classes related to fluid power, mechanical or automation products (a plus).

Experience

• Experience with customer communication via phone & email.
• Proficient with Microsoft Outlook, familiar with basic Microsoft Excel functions, experience with order entry/ERP systems (a plus).
• Experience working with technical products (a plus).

Knowledge and Skills

• Sound problem‑solving skills. Ability to make decisions by demonstrating initiative and assertiveness.
• Willingness to learn technical products and manufacturers.
• Strong interpersonal skills. Ability to work well with customers, team members, and individuals in other departments.
• Good communication skills. The ability to articulate technical and conceptual information in a clear, concise and effective way.
• Excellent organization – ability to track multiple projects for customers and sales representatives, ensuring all information is documented and communicated effectively.

Benefits

• Competitive salary and benefits package, including medical, dental, vision, life and disability insurance, family leave and 401(k) plans with company match.
• Employee Stock Ownership Plan (ESOP) as part of Employee Owned Holdings, Inc. – automatically begin investing in your future without needing to purchase shares.
• Studies show retirement account balances for ESOP companies are 2.5 times higher.
• ESOP companies grow 2.5 times faster than those without employee ownership.
• Research indicates that employee‑owned companies outperform in performance, employee benefits and morale because everyone is working toward a common goal.

Referrals increase your chances of interviewing at Employee Owned Holdings, Inc. by 2x.