Strategic Accounts Ops Leader - Remote

Symbotic; Wilmington (MA); Remote; USD 147,000 - 216,000; Full time

Job summary

Symbotic in Wilmington, MA is seeking a seasoned Customer Partner to lead strategic account operations. You will own day-to-day issue resolution, site execution, and cross-functional follow-through with senior stakeholders across the organization.

You will analyze site performance data to identify trends and drive corrective actions, coordinating with leadership to optimize fleet usage and system throughput. This role requires travel up to 40% and a collaborative, results-driven mindset.

Qualifications

• Bachelor's degree in business, operations, or related field or equivalent experience.
• Strong analytical skills with ability to interpret operational data and present insights.
• Excellent communication and relationship-management skills for engagement with customers and leaders.
• Proven ability to influence stakeholders without direct authority and manage multiple priorities.

Responsibilities

• Serve as primary point of contact for customer escalations and operational needs.
• Drive resolution of site-level challenges including parts, installations, and downtime.
• Partner with leadership to optimize bot allocation, fleet visibility, and system throughput.
• Execute spare parts, warranty programs, and bot hardware retrofits while tracking progress.

Skills

Analytical skills

Communication skills

Relationship management

Influence without authority

Prioritization

Education

Bachelor's degree

Job description

Symbotic in Wilmington, MA is seeking a seasoned Customer Partner to lead strategic account operations. You will own day-to-day issue resolution, site execution, and cross-functional follow-through with senior stakeholders across the organization.

You will analyze site performance data to identify trends and drive corrective actions, coordinating with leadership to optimize fleet usage and system throughput. This role requires travel up to 40% and a collaborative, results-driven mindset.