ROC Operations Lead - Automation & Performance

Symbotic; Wilmington (MA); Remote; USD 87,000 - 120,000; Full time

Job summary

Symbotic is seeking a Remote Operations Center Supervisor in Wilmington, MA to lead frontline ROC operators and coordinate daily remote operations across our automation network.

You will drive performance, assist with root cause investigations, and partner with cross-functional teams to standardize processes. This in-person role requires flexibility for 24/7 operations and on-site presence.

Qualifications

• 3+ years in operations, logistics, manufacturing, automation, or related field.
• Experience leading frontline teams and coordinating remote operations.
• Familiarity with KPI tracking and performance management.

Responsibilities

• Lead, coach, and support ROC operators responsible for remote system operations, system monitoring, and root cause analysis.
• Coordinate daily ROC activities to ensure consistent execution of processes, workflows, and operational standards.
• Act as a working supervisor, providing hands-on operational coverage during callouts, absences, vacations, and high-priority events.
• Analyze system performance, identify trends, support investigations, and recommend data-driven solutions.
• Drive the standardization and continuous improvement of ROC processes, procedures, documentation, and best practices.
• Communicate operational updates, performance trends, and key issues to ROC leadership and cross-functional stakeholders.
• Partner with onsite operations teams to share lessons learned, improve workflows, and reduce operational variability.

Skills

Leadership

Team leadership

Operations management

Data-driven decision making

Education

Bachelor's degree in Supply Chain or related field

Tools

Control Center

Job description

Symbotic is seeking a Remote Operations Center Supervisor in Wilmington, MA to lead frontline ROC operators and coordinate daily remote operations across our automation network.

You will drive performance, assist with root cause investigations, and partner with cross-functional teams to standardize processes. This in-person role requires flexibility for 24/7 operations and on-site presence.