Strategic Accounts Manager - Government & Broker

Jerome L Taylor Trucking Inc; District Heights (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Jerome L Taylor Trucking Inc is seeking an Account Manager to oversee broker and government customer accounts and provide cross-functional support for commercial opportunities. This role serves as the primary contact, manages account setup and pricing, interprets contracts, and drives renewals, retention, and profitability across multiple departments.

The Account Manager will protect and grow revenue, ensure contract compliance, identify retention opportunities, and support strategic initiatives

Qualifications

• Strong account-management and customer relationship skills.
• Excellent written and verbal communication.
• Strong organizational and time-management abilities.
• Ability to read, understand, and interpret contracts and solicitation documents.
• Strong analytical and problem-solving abilities.
• Financial aptitude for revenue and profitability analysis.
• Ability to manage multiple accounts, projects, and deadlines simultaneously.

Responsibilities

• Manage assigned broker and government customer accounts and provide support for commercial accounts as needed.
• Serve as the primary point of contact for assigned customers.
• Maintain professional relationships with customers, broker representatives, government contracting personnel, procurement representatives, and other stakeholders.
• Monitor customer satisfaction and resolve account concerns.
• Coordinate customer needs with Operations, Dispatch, Customer Service, Billing, Accounting, Safety, Compliance, Sales, and other departments.
• Maintain accurate customer records, contracts, pricing information, and supporting documentation.
• Identify opportunities to improve customer retention, revenue, service levels, and overall account performance.
• Coordinate the setup of new customer accounts and service locations.
• Gather customer, billing, service, contract, and site information.
• Verify pricing and service requirements before activation.
• Ensure required contracts, purchase orders, award documents, and pricing schedules are received and maintained.
• Coordinate internally to ensure services and account requirements are communicated accurately.
• Maintain accurate account information within company systems.
• Verify contractual and customer-specific requirements are reflected in account setup.

Skills

Account management

Customer relationship management

Negotiation skills

Contract interpretation

Pricing analysis

MS Excel proficiency

Tools

Microsoft Excel

Job description

Jerome L Taylor Trucking Inc is seeking an Account Manager to oversee broker and government customer accounts and provide cross-functional support for commercial opportunities. This role serves as the primary contact, manages account setup and pricing, interprets contracts, and drives renewals, retention, and profitability across multiple departments.

The Account Manager will protect and grow revenue, ensure contract compliance, identify retention opportunities, and support strategic initiatives