Strategic Accounts Director — Hybrid, Travel‑Ready Leadership

Nortech-Systems-1

Maple Grove (MN)

Hybrid

USD 130,000 - 160,000

Full time

9 days ago

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Job summary

Nortech in Maple Grove, MN seeks a Director of Strategic Account Management to lead key customer relationships and drive growth across strategic accounts. This full-time hybrid role reports to the Business Development - Management team and collaborates with Engineering, Finance, Supply Chain, and Sales to optimize outcomes for Nortech and its customers.

Responsibilities include staffing, onboarding, coaching, KPI oversight, and cross-functional coordination to ensure high customer satisfaction

Qualifications

Bachelor’s degree (or High School diploma, GED or equivalent with eight years’ experience).
Five years’ experience: managing customer relationships and leading teams in a technical manufacturing environment.
Experience coaching, mentoring and supporting others’ development.
Experience using Microsoft Outlook, Word, Excel, and PowerPoint at a proficient level.

Responsibilities

Analyze customer needs and how Nortech products optimize outcomes; develop action plans.
Oversee hiring, onboarding, coaching, and development of customer account staff.
Lead and assist team members to ensure training and knowledge of company products and procedures.
Define and implement methods to optimize customer support systems and escalation steps.
Oversee goal setting and progress reviews with direct reports.
Monitor KPI’s such as customer satisfaction, order entry accuracy, delivery performance, and margins.