Strategic Accounts Director - Cross-Functional Leader

Nortech Systems, Inc.; Maple Grove (MN); On-site; USD 130,000 - 160,000; Full time

Job summary

Nortech Systems, Inc. in Bemidji, MN, seeks an experienced customer and manufacturing leader to guide a customer account team, manage strategic relationships, and drive cross‑functional impact across Engineering, Operations, Supply Chain, and Finance.

You’ll turn customer needs into successful product outcomes and lead new product introductions. The role emphasizes being at the intersection of customers, people, manufacturing, and business strategy, with opportunity for significant leadership

Qualifications

• 5+ years of experience managing customer relationships in a technical manufacturing environment.
• Proven experience leading cross-functional teams across multiple functions.
• Strong business acumen with contracts, pricing, and invoicing knowledge.
• Experience using data and KPIs to drive better business outcomes.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead a customer account team and collaborate across functions to meet customer needs.
• Build and maintain strategic customer relationships and drive growth.
• Coach and develop a high-performing team in a technical manufacturing environment.
• Partner with Engineering, Operations, Supply Chain, and Finance on new product introductions.
• Analyze data and KPIs to identify opportunities and resolve complex issues.
• Drive successful launches of new and expanded business.

Skills

Customer relationships

Team leadership

Cross-functional collaboration

Data-driven

Business acumen

Contract pricing

Education

Bachelor's degree

Tools

Epicor

Job description

Nortech Systems, Inc. in Bemidji, MN, seeks an experienced customer and manufacturing leader to guide a customer account team, manage strategic relationships, and drive cross‑functional impact across Engineering, Operations, Supply Chain, and Finance.

You’ll turn customer needs into successful product outcomes and lead new product introductions. The role emphasizes being at the intersection of customers, people, manufacturing, and business strategy, with opportunity for significant leadership