Strategic Account Manager

Fooda; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Stock options

Health, dental and vision plans

401k retirement plan with companymatch

Maternity and parental leave benefits

Flexible spending accounts

Company-issued laptop

Daily subsidized lunch program

Job summary

Fooda is seeking a Strategic Account Manager to lead the success of its largest client partnerships across multiple locations. You will own outcomes, drive growth strategy, and partner with onsite teams to ensure top-tier execution and client satisfaction.

This field-forward role requires regular onsite presence, travels ~25% regionally, and you’ll use data-driven insights to inform decisions, align internal teams, and scale operations across the portfolio.

Qualifications

• 4–6 years of experience in strategic account management or client operations.
• Proactive relationship builder with data-driven approach.
• Willingness to spend time onsite with clients and travel regionally.
• Strong communicator capable of executive-facing conversations.

Responsibilities

• Own performance and outcomes for a portfolio of strategic client locations.
• Serve as primary day-to-day client contact with proactive communication.
• Maintain regular onsite presence across portfolio to build relationships.
• Lead Client Business Reviews with internal teams and client stakeholders.
• Analyze data to identify trends, risks, and growth opportunities.
• Identify upsell opportunities within existing portfolios with Sales and Operations.
• Collaborate cross-functionally to deliver cohesive client experience.
• Provide guidance to onsite resources and ensure clear accountability.
• Drive continuous improvement and scalable processes.
• Monitor account-level financial health and receivables.

Skills

Strategic account management

Client operations

Multi-location support

Data-driven decision making

Excel

Relationship-building

Tools

Internal systems

Job description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited,and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview

The Strategic Account Manager is the dedicated leader responsible for the success of Fooda’s largest and most strategic client partnerships. This role owns the overall health, outcomes, and growth strategy across a portfolio of clients and locations, while partnering closely with onsite and operational teams to ensure consistent, high-quality execution.

This is a highly visible, field-forward leadership role that blends client ownership, operational oversight, and data-driven decision-making. Strategic Account Managers are expected to maintain a regular onsite presence with their clients and teams, spending time in locations each week to build trust, understand operations firsthand, and proactively support success. Regional travel of approximately 25% is expected to support portfolio locations, client relationships, and team development.

What You’ll Be Doing

• Own the overall performance and outcomes of a portfolio of strategic client locations, partnering with onsite teams on execution.
• Serve as the primary day-to-day client contact, ensuring proactive communication, issue resolution, and high satisfaction.
• Maintain a regular onsite presence across your portfolio, using time in the field to build relationships, assess performance, and support teams.
• Lead the planning and execution of Client Business Reviews, aligning internal teams and client stakeholders around performance, insights, and forward-looking strategy.
• Analyze operational, financial, and usage data to identify trends, risks, and growth opportunities; translate insights into clear, actionable recommendations.
• Identify and support upsell and expansion opportunities within existing client portfolios, working closely with Sales and Operations.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, Market Operations, and Finance to deliver a cohesive client experience.
• Provide guidance and oversight to any dedicated onsite or program support resources aligned to your portfolio, ensuring clarity of roles and consistent standards.
• Drive continuous improvement by identifying process gaps and opportunities to scale effectively.
• Monitor account-level financial health (e.g., budget alignment, performance vs. plan, receivables) and escal…

Who You Are

• You have 4–6 years of experience in strategic account management, client operations, or multi-location support — ideally in a service, hospitality, or tech-enabled environment.
• You’re a proactive relationship builder who anticipates client needs and brings insight, not just updates.
• You’re comfortable working in the field, spending time onsite with clients and teams and traveling regionally as needed.
• You’re highly data-driven and use metrics, dashboards, and reporting to guide decisions and client conversations.
• You’re organized and confident managing complexity across multiple locations, stakeholders, and priorities.
• You’ve led or influenced teams before and know how to guide others through clear expectations and accountability.
• You’re a strong communicator who can contribute confidently to executive-facing conversations and guide teams through change.
• You collaborate naturally across functions and know how to move work forward through influence.
• You’re comfortable in Excel and internal systems and use data to drive clarity and improvement.

What We’ll Hook You Up With:

• Competitive base salary, bonus plan, and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!)

Must be authorized to work in the United States on a full-time basis. No recruiters please.

The salary range for this role is between $60,000- $85,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.