Strategic Accounts Lead, In-Office Phlebotomy

NOBEL Women; Phoenix, Northern (AZ, KY); Hybrid; USD 95,000 - 120,000; Full time

Job summary

Sonora Quest Laboratories/Laboratory Sciences of Arizona is seeking a phlebotomy leader to oversee in-office phlebotomy operations across large multi-location client groups and strategic accounts. The role emphasizes patient experience, service excellence, and adherence to regulatory standards while guiding a team of phlebotomists and staff across sites.

The position requires associate-level education with several years of leadership and healthcare management experience, plus a valid driver's

Qualifications

• Associate's degree or equivalent in business/healthcare.
• 5 years' experience in laboratory, business development and relationship building with healthcare providers.
• 2 years' supervisory experience in a healthcare/business setting.

Responsibilities

• Lead all In-Office Phlebotomy (IOP) operations across large, multi-site client groups.
• Ensure exceptional client engagement and communication with emphasis on patient experience.
• Maintain compliance with regulatory and accreditation standards and internal policies.

Skills

Leadership

Client engagement

Regulatory compliance

Analytical skills

Root cause analysis

Six Sigma/Lean

Communication

Team collaboration

Education

Associate's degree in business, health care administration or related field

Tools

Quality data systems

Job description

Sonora Quest Laboratories/Laboratory Sciences of Arizona is seeking a phlebotomy leader to oversee in-office phlebotomy operations across large multi-location client groups and strategic accounts. The role emphasizes patient experience, service excellence, and adherence to regulatory standards while guiding a team of phlebotomists and staff across sites.

The position requires associate-level education with several years of leadership and healthcare management experience, plus a valid driver's