Strategic Accounts Phlebotomy Operations Lead

Laboratory Sciences of Arizona; Phoenix (AZ); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Total Rewards package

Management or Sales Incentive Programs

Job summary

Sonora Quest Laboratories/Laboratory Sciences of Arizona is seeking a senior leader to oversee In-Office Phlebotomy (IOP) operations across large, multi-site client groups. You will drive exceptional client engagement, patient experience, and operational excellence while guiding a team of phlebotomy professionals.

The role requires strong leadership, regulatory knowledge, collaboration with clients and internal stakeholders, and a focus on continuous improvement and staff development.

Qualifications

• Associate’s degree in business, health care administration or related field, or equivalent education and experience.
• Five (5) years of experience in within laboratory, business development and relationship building with healthcare providers, employer and consumer groups.
• Two (2) years’ supervisory experience with an emphasis on business or healthcare management with exposure to laboratory environment.
• Must possess a valid state driver’s license and be eligible for coverage under the company auto insurance policy.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• If a client group offers behavioral health they may be required to obtain ADHS Fingerprint Clearance Certification.

Responsibilities

• Lead all In-Office Phlebotomy (IOP) operations across large, multi-site client groups and key strategic accounts.
• Ensure exceptional client engagement and communication with a focus on patient experience and service excellence.
• Foster a positive, high-performing work environment that supports employee engagement and development.
• Ensure compliance with established policies, procedures and regulatory standards.

Skills

Client relations

Facilitation

Leadership

Problem solving

Regulatory compliance

Data analysis

Education

Associate’s degree in business/health care administration

Equivalent education and experience

Job description

Sonora Quest Laboratories/Laboratory Sciences of Arizona is seeking a senior leader to oversee In-Office Phlebotomy (IOP) operations across large, multi-site client groups. You will drive exceptional client engagement, patient experience, and operational excellence while guiding a team of phlebotomy professionals.

The role requires strong leadership, regulatory knowledge, collaboration with clients and internal stakeholders, and a focus on continuous improvement and staff development.