Patient Services Strategic Accounts Supervisor

Sonora Quest Laboratories/ Laboratory Sciences of Arizona; Phoenix (AZ); On-site; USD 90,000 - 115,000; Full time

Job summary

Sonora Quest Laboratories/Laboratory Sciences of Arizona seeks a Phlebotomy leadership professional to oversee in-office phlebotomy operations across large client groups. You will drive patient experience, service quality, and operational excellence while guiding a high-performing team.

The role emphasizes leadership, compliance with regulatory standards, and collaboration with account groups to align with client expectations and organizational policies.

Qualifications

• Associate degree or equivalent in business/healthcare administration or related field.
• 5 years of experience in laboratory, business development, and healthcare relations.
• 2 years supervisory experience with a focus on business or healthcare management.

Responsibilities

• Lead all In-Office Phlebotomy operations across large multi-site client groups.
• Ensure exceptional client engagement, patient experience, and operational excellence.

Skills

Leadership

Client engagement

Regulatory knowledge

Data analysis

Continuous improvement

Project management

Education

Associate degree in business/healthcare administration

Tools

Six Sigma

Lean workflow

Job description

Primary City/State

Phoenix, Arizona

Work Shift:

Day

Job Category

Phlebotomy

We are looking for passionate phlebotomy leaders to provide oversight, support, and direction to our dedicated in office phlebotomists at our large client groups. This role will provide IOP services within assigned strategic accounts, with a primary focus on large, multi-location corporate clients and key physician groups to ensures consistent, high-quality service delivery, operational efficiency, and alignment with client expectations and organizational standards. We need individuals who can partner within the business while also maintaining compliance and employee support. Come be a part of top tier patient diagnostic care with us!

Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.

Position Summary

This position is responsible for leading all In-Office Phlebotomy (IOP) operations across large, multi-site client groups and key strategic accounts. This role ensures exceptional client engagement and communication with an intense focus on patient experience, service and operational excellence while fostering a positive, high-performing work environment that supports employee engagement and development.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

Knowledge, Skills And Abilities

• Strong verbal, written, facilitation, and collaboration skills, with the ability to build and maintain effective relationships with clients, department leaders, and key internal stakeholders.
• Resilient, positive, and adaptable approach to challenges, change, and competing priorities.
• Solid business acumen with the ability to balance tactical execution, long-term planning, and operational and quality impacts.
• Proven leadership ability to mentor, guide, motivate, and foster teamwork among leaders and front-line staff.
• Creative, compliance-focused problem-solving skills, including the ability to identify improvement opportunities and drive strategic initiatives.
• Knowledge of compliance and regulatory agency requirements.
• Strong analytical skills and attention to detail, with experience using quality and performance data to support decision-making.
• Knowledge of CAP, CLIA, or other relevant regulatory or accreditation standards preferred.
• Demonstrated ability to lead root cause analysis and continuous improvement initiatives.

Minimum Qualifications

• Associate’s degree in business, health care administration or related field, or equivalent education and experience.
• Five (5) years of experience in within laboratory, business development and relationship building with healthcare providers, employer and consumer groups.
• Two (2) years’ supervisory experience with an emphasis on business or healthcare management with exposure to laboratory environment.
• Must possess a valid state driver’s license and be eligible for coverage under the company auto insurance policy.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification. Note: If a client group offers behavioral health they may be required to obtain ADHS Fingerprint Clearance Certification.

Preferred Qualifications

• National certification in field of study.
• Five (5) years’ leadership experience.
• Extensive healthcare or laboratory operations experience
• Experience using Six Sigma and/or Lean workflow.
• Additional related education and/or experience.

DATE APPROVED

07/01/2026

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.