Strategic Accounts Lead for AI Life Sciences Growth

Manifold Ai; Cambridge (MA); On-site; USD 140,000 - 180,000; Full time

Job summary

Manifold AI in Cambridge, MA is seeking a Manager, Strategic Accounts to own the relationship spectrum from post-implementation adoption through renewal and expansion for our most strategic customers.

You will serve as the commercial owner, driving renewals, upsells, cross-sells, and expansion revenue while coordinating with Legal, Finance, Product, and Professional Services to deliver high-touch, data-driven value.

Qualifications

• 5+ years managing strategic account relationships with revenue or retention accountability.
• Understanding multimodal data (genomic, imaging, clinical, real world data) and its use in biopharma R&D.
• Proven track record owning both relationship health and commercial outcomes.
• Strong listening and diagnostic skills to identify real problems and mobilize resources.
• Experience structuring and negotiating contract terms with Legal and Finance.
• Excellent executive-level communication and judgment on escalation vs. resolution.
• Customer-first mindset partnering with customers to shape solutions.
• Advanced degree in life sciences, genomics, or related field.

Responsibilities

• Serve as a trusted advisor to customers, translating priorities into how Manifold delivers value.
• Own relationships with accounts in your portfolio, accountable for health, retention, and growth.
• Act as the operational engine: regular business reviews, real-time visibility with stakeholders, multi-threaded relationships.
• Identify and capture expansion opportunities across datasets, units, and use cases.
• Develop a living account plan with a clear growth thesis for each account and negotiate renewals/expansions with Legal and Finance.
• Coordinate internal teams across Product, Professional Services, and Legal.
• Ensure smooth handoff from Sales at go-live and capture buyer identity.
• Understand platform usage in R&D workflows to spot expansion opportunities.
• Monitor portfolio status and surface risk early.

Skills

Strategic Accounts

Executive communication

Contract negotiation

Relationship health

Cross-functional teamwork

Life sciences knowledge

Education

PhD or related field

Job description

Manifold AI in Cambridge, MA is seeking a Manager, Strategic Accounts to own the relationship spectrum from post-implementation adoption through renewal and expansion for our most strategic customers.

You will serve as the commercial owner, driving renewals, upsells, cross-sells, and expansion revenue while coordinating with Legal, Finance, Product, and Professional Services to deliver high-touch, data-driven value.