Strategic Accounts Growth & Success Leader

DailyPay, Inc.; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, Vision, and Dental care

Equity ownership

Life and AD&D, disability coverage

Employee Assistance Program

Employee Resource Groups

Team outings and events

Unlimited PTO

401K with company match

Job summary

DailyPay, Inc. is seeking a Strategic Accounts, Customer Success Manager to drive growth for large enterprise customers through value delivery and risk mitigation. You will become a trusted advisor to strategic customers, identifying opportunities and leading account plans end-to-end.

You will manage executive relationships, collaborate with Product, Growth, Marketing, and Operations, and champion adoption, retention, and upsell initiatives across Fortune 500 accounts.

Qualifications

• 7-10+ years in Customer Success at a fast-moving HCM/SaaS company serving Fortune 500 or national accounts.
• Ability to communicate, present to, and influence executive stakeholders.
• Proven data-driven approach to decision making and outcomes.

Responsibilities

• Lead the customer lifecycle from kickoff through ongoing success as the primary point of contact.
• Drive value-based dialogues to define joint success metrics and communicate value realization.
• Develop broad and deep relationships across HR, Payroll, IT, Finance, and executive sponsors.
• Collaborate with Growth, Marketing, Product, and Operations to maximize product adoption and satisfaction.
• Act as escalation lead to ensure timely, effective resolutions during issues.
• Identify opportunities to upsell and cross-sell while mitigating risks to churn.
• Gather customer feedback and work with Product to improve offerings.

Skills

Customer Success leadership

C-Suite communication

CRM (Salesforce/HubSpot)

Data-driven analytics

Education

Bachelor's degree in Business, CS, or related field

Tools

Salesforce

HubSpot

Catalyst

Job description

DailyPay, Inc. is seeking a Strategic Accounts, Customer Success Manager to drive growth for large enterprise customers through value delivery and risk mitigation. You will become a trusted advisor to strategic customers, identifying opportunities and leading account plans end-to-end.

You will manage executive relationships, collaborate with Product, Growth, Marketing, and Operations, and champion adoption, retention, and upsell initiatives across Fortune 500 accounts.