Strategic Accounts Growth & Success Leader

DailyPay, Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

DailyPay is seeking a Strategic Accounts, Customer Success Manager to serve enterprise customers, drive growth through value delivery, and act as the trusted advisor for strategic accounts. You will own the customer lifecycle from kickoff to ongoing success, becoming the primary contact across stakeholders.

You will collaborate with Growth, Marketing, Product, and Operations to maximize adoption, identify upsell opportunities, and proactively manage risks.

Qualifications

• 7–10+ years in Customer Success at a fast-moving SaaS company
• Experience managing Fortune 500 or national accounts
• Ability to communicate with and influence executive stakeholders

Responsibilities

• End-to-End Account Management: manage the customer lifecycle from kickoff to ongoing success
• Value-Based Dialogue: drive conversations that define joint success metrics and communicate value
• Strategic Relationship Building: build broad and deep relationships across HR, Payroll, IT, Finance and executives
• Cross-Functional Collaboration: partner with Growth, Marketing, Product and Operations
• Escalation Leadership: lead during customer escalation with timely resolutions
• Growth & Retention: identify opportunities to upsell and cross-sell while mitigating churn
• Data-Driven Insights: analyze reports to inform strategic actions at the customer level
• Voice of the Customer: gather feedback and work with Product to enhance offerings

Skills

Customer Success

Executive communication

Salesforce

HubSpot

HCM knowledge

Analytics

Cross-functional

Upsell & retention

Tools

Salesforce

HubSpot

Catalyst

Job description

DailyPay is seeking a Strategic Accounts, Customer Success Manager to serve enterprise customers, drive growth through value delivery, and act as the trusted advisor for strategic accounts. You will own the customer lifecycle from kickoff to ongoing success, becoming the primary contact across stakeholders.

You will collaborate with Growth, Marketing, Product, and Operations to maximize adoption, identify upsell opportunities, and proactively manage risks.