Strategic Accounts Leader — Customer Success & Growth

OpenKrill; United States; A distancia; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exceptional health, vision, and dental

Equity ownership opportunity

Life and AD&D, short- and long-term</n

Employee Assistance Program

Employee Resource Groups

Fun company outings and events

Unlimited PTO

401K with company match

Descripción de la vacante

DailyPay is seeking a Strategic Accounts, Customer Success Manager to drive value delivery for enterprise customers and become a trusted advisor. You will shape strategic plans, monitor execution, and collaborate across HR, Payroll, IT, Finance, and leadership sponsors to maximize adoption and minimize risk.

You will lead end-to-end account management, communicate value realization, and identify opportunities for upsell while ensuring high customer satisfaction and retention.

Formación

• 7-10+ years in Customer Success at a fast-moving SaaS company
• Experience managing Fortune 500 or national accounts
• Ability to communicate, present to, and influence executive stakeholders

Responsabilidades

• End-to-End Account Management: lead lifecycle from kickoff to ongoing success
• Value-Based Dialogue: define joint success metrics and communicate value
• Strategic Relationship Building across HR, Payroll, IT, Finance, and exec sponsors
• Cross-Functional Collaboration with Growth, Marketing, Product, and Operations
• Escalation Leadership during customer issues to ensure rapid resolution
• Growth & Retention: identify upsell/cross-sell opportunities and mitigate churn
• Data-Driven Insights: analyze reports to drive strategic actions
• Voice of the Customer: collect feedback and inform Product and internal teams

Conocimientos

C-Suite influence

Cross-functional collaboration

Strategic account management

Growth & retention focus

Data-driven analytics

Educación

Bachelor's degree in business or related field

Herramientas

Salesforce

HubSpot

Catalyst

Descripción del empleo

DailyPay is seeking a Strategic Accounts, Customer Success Manager to drive value delivery for enterprise customers and become a trusted advisor. You will shape strategic plans, monitor execution, and collaborate across HR, Payroll, IT, Finance, and leadership sponsors to maximize adoption and minimize risk.

You will lead end-to-end account management, communicate value realization, and identify opportunities for upsell while ensuring high customer satisfaction and retention.