Strategic Accounts Executive: Growth & Retention

MSC; Lowell (MA); On-site; USD 73,000 - 89,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Strategic Accounts Executive in Massachusetts to drive growth with select key accounts exceeding $250K in potential revenue.

You will develop strategic account plans, analyze data to identify opportunities, and build executive relationships with Operations, Supply Chain, Procurement and Engineering to deliver measurable value. You will also coordinate with internal teams to ensure onboarding and adoption.

Qualifications

• Bachelor's degree in business or equivalent experience.
• Minimum of 5 years of demonstrated sales and marketing success, including at least 2 years in industrial, manufacturing, or distribution sales.
• Proven track record of selling profitable solutions and consistently meeting or exceeding sales plans.
• Demonstrated excellence in sales, negotiation, relationship building, and closing, with the ability to influence at multiple organizational levels.
• Ability to read, interpret, and apply insights from customer financial statements to support solution recommendations.
• Strong project management skills with a solid history of accountability and results.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com (CRM).
• Ability to gather, analyze, and synthesize data from multiple systems to recommend solutions.
• Excellent written and verbal communication skills, including the ability to develop and deliver impactful presentations.
• Strong interpersonal skills with proven success collaborating cross-functionally and with leaders holding competing priorities.
• High attention to detail, follow-through, and ability to adapt quickly to changing business needs and market conditions.
• Strong analytical and problem-solving skills with the ability to make sound, timely decisions.
• Self-motivated and adaptable, able to perform effectively in both independent and team environments.

Responsibilities

• Sell, manage and retain portfolios over $250K in potential revenue to achieve profitable growth.
• Develop and execute strategic account plans to drive penetration and align with business objectives.
• Identify churn indicators and intervene to safeguard retention and customer satisfaction.
• Negotiate and renew agreements to optimize value realization and profitability.
• Deliver measurable cost savings initiatives and demonstrate profitability through regular customer assessments and solution optimization.
• Conduct CIRs with senior stakeholders to showcase value delivered and identify new opportunities.
• Build and maintain trusted relationships with leaders in Operations, Supply Chain, Procurement, and Engineering.
• Ensure onboarding of new customers, coordinating with internal teams to deliver commitments and adoption.
• Engage with site-level contacts to strengthen solution adoption and ensure consistent execution of account strategies.
• Maintain disciplined use of CRM tools and reporting standards to ensure accuracy in forecasting and account visibility.
• Act as a strategic advisor by leveraging market insights, benchmarking, and industry trends to educate customers and strengthen partnerships.
• Analyze customer data and trends to recommend process improvements that reduce costs and increase efficiency.
• Present financial and operational insights to customer executives, linking MSC's solutions to measurable business outcomes.

Skills

Strategic accounts

Sales leadership

Customer analysis

Cross-functional collaboration

Education

Bachelor's degree in business

Tools

Salesforce

Job description

MSC Industrial Supply Co. is seeking a Strategic Accounts Executive in Massachusetts to drive growth with select key accounts exceeding $250K in potential revenue.

You will develop strategic account plans, analyze data to identify opportunities, and build executive relationships with Operations, Supply Chain, Procurement and Engineering to deliver measurable value. You will also coordinate with internal teams to ensure onboarding and adoption.