Strategic Accounts Director – Customer Growth (Remote)

TrulyHired; United States; Remote; USD 110,000 - 125,000; Full time

Job summary

XanEdu is seeking a Director, Customer Operations to own day-to-day management of key client accounts in a fully remote role supporting education partnerships. You will lead strategic account growth, cross-functional collaboration, and drive renewal negotiations to achieve profitability and growth.

You will build executive-level relationships, oversee governance, monitor health metrics, and partner with customers to define success measures and business outcomes. Travel up to 15%.

Qualifications

• Bachelor's degree in business, marketing or related field OR equivalent experience in K-12 Education industry.
• Strong problem-solving, analytical, communication, negotiation, and presentation skills.
• Proven ability to lead cross-functional teams and coordinate resources in a matrixed environment.
• Ability to aggregate information and deliver customer insights from disparate data sources.
• Experience presenting to and influencing executives in the K-12 education industry.

Responsibilities

• Own and lead a portfolio of strategic, enterprise-level accounts, serving as the primary point of accountability for customer success, retention, and growth.
• Build trusted relationships with both individual contributors and executive stakeholders, influencing decisionmakers and positioning the organization as a strategic business partner.
• Identify and capitalize on growth opportunities across existing accounts through consultative engagement, business reviews, and solution alignment.
• Serve as the voice of the customer internally, advocating for customer priorities and influencing organizational strategy and resource allocation.
• Establish governance frameworks and communication cadences that strengthen partnership alignment and drive measurable results.
• Lead cross-functional initiatives to resolve escalations, mitigate risks, and ensure successful delivery of customer commitments.
• Drive accountability across stakeholder groups through clear action plans, milestone tracking, and executive visibility.
• Monitor account health, trends, and performance metrics to proactively identify risks and opportunities.
• Consult on revenue forecasts and growth plans to ensure achievement of financial targets and business objectives.
• Partner with customers to define success measures and strategic initiatives that deliver measurable business impact.
• Lead complex negotiations for renewals, contract amendments, and strategic initiatives that maximize customer value and business outcomes.

Skills

Problem-solving

Analytical thinking

Communication

Negotiation

Presentation

Cross-functional leadership

Executive communication

Education

Bachelor's degree in business, marketing or related field OR equivalent education in K-12 Education industry

Tools

CRM (HubSpot, Salesforce)

Job description

XanEdu is seeking a Director, Customer Operations to own day-to-day management of key client accounts in a fully remote role supporting education partnerships. You will lead strategic account growth, cross-functional collaboration, and drive renewal negotiations to achieve profitability and growth.

You will build executive-level relationships, oversee governance, monitor health metrics, and partner with customers to define success measures and business outcomes. Travel up to 15%.