Remote Director, Customer Operations & Growth

XanEdu Publishing Inc; United States; À distance; USD 110 000 - 125 000; Plein temps

Résumé du poste

XanEdu Publishing Inc. is seeking a Director of Customer Operations to own day-to-day relationships with key client accounts.

You will lead enterprise accounts, grow revenue, and coordinate cross-functional delivery to achieve measurable outcomes for partners and XanEdu. You will advocate for customer priorities, drive governance, and influence executive-level decisions while maintaining profitability goals.

Qualifications

• Bachelor’s degree in business, marketing or related field OR equivalent experience in K-12 Education industry.
• Strong problem-solving, analytical, communication, negotiation, and presentation skills.
• Proven ability to lead and influence cross-functional teams and coordinate resources in a matrixed environment.
• Ability to aggregate information and deliver customer insights from disparate data sources and inputs.
• Ability to converse with, present to, and influence executives in the K-12 education industry.

Responsabilités

• Own and lead a portfolio of strategic, enterprise-level accounts, serving as the primary point of accountability for customer success, retention, and growth.
• Build trusted relationships with both individual contributors and executive stakeholders, influencing decisionmakers and positioning the organization as a strategic business partner.
• Identify and capitalize on growth opportunities across existing accounts through consultative engagement, business reviews, and solution alignment.
• Serve as the voice of the customer internally, advocating for customer priorities and influencing organizational strategy and resource allocation.
• Establish governance frameworks and communication cadences that strengthen partnership alignment and drive measurable results.
• Lead cross-functional initiatives to resolve escalations, mitigate risks, and ensure successful delivery of customer commitments.
• Drive accountability across stakeholder groups through clear action plans, milestone tracking, and executive visibility.
• Monitor account health, trends, and performance metrics to proactively identify risks and opportunities.
• Consult on revenue forecasts and growth plans to ensure achievement of financial targets and business objectives.
• Partner with customers to define success measures and strategic initiatives that deliver measurable business impact.
• Lead complex negotiations for renewals, contract amendments, and strategic initiatives that maximize customer value and business outcomes.

Connaissances

Problem-solving

Analytical thinking

Communication

Negotiation

Presentation

Cross-functional leadership

Formation

Bachelor’s degree in business/marketing or related field

Outils

HubSpot

Salesforce

Description du poste

XanEdu Publishing Inc. is seeking a Director of Customer Operations to own day-to-day relationships with key client accounts.

You will lead enterprise accounts, grow revenue, and coordinate cross-functional delivery to achieve measurable outcomes for partners and XanEdu. You will advocate for customer priorities, drive governance, and influence executive-level decisions while maintaining profitability goals.