Remote Senior Director, Customer Growth & Strategy

XanEdu, Inc.; United States; Remote; USD 110.000 - 125.000; Vollzeit

Zusammenfassung

XanEdu, Inc. is seeking a Director of Customer Operations to own day-to-day relationships with key accounts and lead growth strategies while maintaining a customer-centric approach.

You will oversee cross-functional collaboration, ensure delivery of business outcomes, and report to the VP of Customer Operations. The role emphasizes executive communication, governance, and renewal negotiations, with fully remote work and up to 15% travel for customer meetings.

Qualifikationen

• Bachelor’s degree or equivalent experience in K-12 education industry.
• Strong problem-solving, analytical, communication, negotiation, and presentation skills.
• Proven ability to lead cross-functional teams in a matrixed environment.
• Ability to aggregate information and deliver customer insights from disparate data sources.
• Ability to converse with, present to, and influence executives in the K-12 education industry.

Aufgaben

• Own and lead a portfolio of strategic, enterprise-level accounts with retention and growth responsibility.
• Build relationships with contributors and executive stakeholders; influence decision-makers.
• Identify growth opportunities through consultative engagement and business reviews.

Kenntnisse

Problem-solving

Analytical skills

Communication

Negotiation

Presentation skills

Cross-functional leadership

Executive communication

Ausbildung

Bachelor's degree in business/marketing or related field

Experience in K-12 Education industry

Tools

CRM systems (HubSpot/Salesforce)

Jobbeschreibung

XanEdu, Inc. is seeking a Director of Customer Operations to own day-to-day relationships with key accounts and lead growth strategies while maintaining a customer-centric approach.

You will oversee cross-functional collaboration, ensure delivery of business outcomes, and report to the VP of Customer Operations. The role emphasizes executive communication, governance, and renewal negotiations, with fully remote work and up to 15% travel for customer meetings.