Strategic Accounts Director

Amynta Agency; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) participation

Paid time off

Holiday pay

Full-time position

Job summary

PDP Group, an Amynta Group company, is seeking an Account Management Director in the United States. The role leads account management and customer service, serving as primary contact for key customers, and guiding the AM team and business partners.

The position offers a yearly salary between $90,000 and $100,000 with potential discretionary bonuses and a comprehensive benefits package. The ideal candidate will have strong communication skills and experience in automotive title or related

Responsibilities

• Serve as the main point of contact for key customers, building and maintaining long-term relationships.
• Understand clients' business needs, challenges, and objectives to offer tailored solutions that add value.
• Regularly meet with clients to discuss their account status, address concerns, and identify opportunities for growth.
• Presents directly to client opportunities on the company's behalf regarding products, programs, processes, and support available for each client.
• Resolves issues, documents customer interactions, and escalates unresolved matters as needed.
• Develop and implement account management strategies to meet client needs and company objectives.
• Create detailed account plans, setting short-term and long-term goals for client satisfaction and business growth.
• Identify upselling and cross-selling opportunities to increase revenue and strengthen client partnerships.
• Assists with the design, building, and successful implementation of new products and updates including production growth.
• Ensure a high level of customer satisfaction by addressing client inquiries, resolving issues promptly, and facilitating effective communication between the client and internal teams.
• Coordinate with the operations, legal, and compliance teams to ensure smooth and accurate title processing for key clients.
• Monitor the performance of client accounts, ensuring that services are delivered on time and to the highest quality standards.
• Represent the voice of the customer by facilitating communication with process owners regarding customer or industry changes and ensuring feedback is effectively represented.
• Manage the negotiation and renewal of contracts with large customers, ensuring mutually beneficial terms.
• Work closely with the legal department to ensure all agreements comply with company policies and industry regulations.
• Review and analyze contract performance, identifying areas for improvement and implementing changes as needed.
• Prepare and present regular reports on account performance, including sales metrics, customer satisfaction, and revenue growth.
• Analyze customer data and feedback to identify trends, risks, and opportunities.
• Provide insights and recommendations to senior management to inform business decisions and strategic planning.
• Ensures Commercial Auto Leadership and Executive Leadership of Amynta are kept in the loop and updated with regular production and relationship management reports.
• Gathers information, analyzes and recommends new business proposals to leadership teams.
• Assists the AM team in managing their assigned divisions and driving key performance metrics, production goals and partner engagement.
• Builds a successful team - including a development strategy, responsible for the hiring, firing, consequence enforcement, training, and testing for understanding materials and responsibilities.
• Collaborate with sales, marketing, and product development teams to align efforts and deliver cohesive customer experience.
• Act as a liaison between clients and internal teams to ensure that client expectations are met and exceeded.
• Provide training and support to internal teams on client-specific needs and account management best practic

Job description

PDP Group, an Amynta Group company, is seeking an Account Management Director in the United States. The role leads account management and customer service, serving as primary contact for key customers, and guiding the AM team and business partners.

The position offers a yearly salary between $90,000 and $100,000 with potential discretionary bonuses and a comprehensive benefits package. The ideal candidate will have strong communication skills and experience in automotive title or related