Strategic Accounts & Customer Success Leader for Growth

Beemac Inc.; Chattanooga, Northern (TN, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

ESOP

401(k) with company match

Medical, dental, vision insurance

Paid time off

Eight paid holidays

Job summary

Beemac Trucking is seeking an experienced Lead Strategic Account & Customer Success Partner to manage and grow high-value customer relationships across our transportation, logistics, and supply chain network. You will translate performance data into business improvements and lead executive engagements.

In this senior role, you will develop account strategies, monitor KPIs, and collaborate with operations, sales, billing, and finance to deliver measurable results.

Qualifications

• Bachelor’s degree in business or related field.
• 8+ years of strategic account management or customer success experience.
• Experience managing enterprise or multimillion-dollar accounts in a B2B setting.
• Experience leading executive meetings, reviews, and account strategies.
• Strong ability to analyze performance data and KPIs.

Responsibilities

• Own and strengthen relationships with strategic, enterprise, and high-value customers.
• Develop account strategies to improve retention, service performance, and growth.
• Lead quarterly and monthly business reviews with executives.
• Monitor KPIs, scorecards, and growth opportunities.
• Analyze performance data and translate insights into actionable recommendations.
• Collaborate with Operations, Sales, Billing, Finance, and Leadership to deliver results.
• Lead escalations and coordinate resolutions across stakeholders.
• Support renewals, pricing reviews, and account-expansion strategies.
• Maintain account plans and performance updates.
• Lead strategic customer initiatives and influence results across teams.

Skills

Strategic account management

Customer success

Executive communication

Data analysis

Power BI

CRM platforms

Transportation management systems

Cross-functional collaboration

Problem-solving

Relationship management

Education

Bachelor's degree in business, supply chain, logistics, transportation, operations, marketing, or related field

Tools

Power BI

CRM platforms

Transportation management systems

Reporting tools

Job description

Beemac Trucking is seeking an experienced Lead Strategic Account & Customer Success Partner to manage and grow high-value customer relationships across our transportation, logistics, and supply chain network. You will translate performance data into business improvements and lead executive engagements.

In this senior role, you will develop account strategies, monitor KPIs, and collaborate with operations, sales, billing, and finance to deliver measurable results.