Customer Success Manager

Beemac Trucking; Chattanooga (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Base Salary with incentive

ESOP with annual allocations

401(k) with company match

Medical/dental/vision insurance

Job summary

Beemac Trucking is seeking a Lead Strategic Account & Customer Success Partner to manage and grow high-value relationships across transportation, logistics, and supply chain networks. The role translates performance data into business improvements, leads executive engagements, and drives long-term value for customers and Beemac Trucking.

This senior, customer-facing position requires strategic thinking, strong analytics, and the ability to drive cross-functional collaboration to deliver

Qualifications

• Eight+ years of strategic account management, customer success, or related experience.
• Experience managing enterprise or multimillion-dollar accounts in a B2B environment.
• Experience leading executive customer meetings, business reviews, and performance presentations.

Responsibilities

• Own and strengthen relationships with strategic, enterprise, and high-value customers.
• Develop account strategies that improve retention, service performance, operational efficiency, customer satisfaction, and growth.
• Lead quarterly and monthly business reviews, executive presentations, performance discussions, and strategic planning sessions.
• Monitor KPIs, scorecards, customer commitments, risks, and growth opportunities.
• Analyze performance data and translate insights into clear, actionable recommendations.
• Partner with Operations, Sales, Brokerage, Analytics, Billing, Finance, Safety, and Executive Leadership to deliver measurable results.
• Lead escalations and coordinate timely resolutions across internal and customer stakeholders.
• Support contract renewals, pricing reviews, rate discussions, and account-expansion strategies.
• Maintain accurate account plans, reports, presentations, action items, and performance updates.
• Lead strategic customer initiatives and influence results across teams without direct authority.

Skills

Strategic account management

Executive-level engagements

Data interpretation

KPIs and dashboards

Stakeholder management

Cross-functional collaboration

Problem-solving

Project management

Education

Bachelor’s degree in business, supply chain, logistics, transportation

Tools

Power BI

CRM platforms

Transportation Management Systems (TMS)

Job description

For over 40 years, Beemac Trucking has delivered innovative, reliable transportation and logistics solutions across North America. As a nationally recognized Top 10 Flatbed and Specialized Carrier, we operate over 55 specialized freight terminals and offer asset-based trucking, brokerage, specialized transportation, port, and warehousing services.

As a 100% employee-owned company experiencing rapid growth, Beemac Trucking offers employees the opportunity to help shape our future while sharing in our success. Our ownership culture empowers every team member to take a vested interest in delivering exceptional customer service and driving long-term growth.

With a driver-first culture and a focus on safety, dependable freight, and responsive communication, Beemac Trucking has built lasting relationships based on the belief that “Relationships Move Loads.”

Job Description

We are seeking an experienced, results-driven Lead Strategic Account & Customer Success Partner to manage, strengthen, and grow high-value, multimillion-dollar customer relationships across our transportation, logistics, and supply chain network.

This senior, customer-facing opportunity is ideal for a strategic account manager or customer success leader who can translate performance data into meaningful business improvements, lead executive-level customer engagements, resolve complex challenges, and create long-term value for customers and Beemac Trucking.

What You’ll Lead

• Own and strengthen relationships with strategic, enterprise, and high-value customers.
• Develop account strategies that improve retention, service performance, operational efficiency, customer satisfaction, and growth.
• Lead quarterly and monthly business reviews, executive presentations, performance discussions, and strategic planning sessions.
• Monitor KPIs, scorecards, customer commitments, risks, and growth opportunities.
• Analyze performance data and translate insights into clear, actionable recommendations.
• Partner with Operations, Sales, Brokerage, Analytics, Billing, Finance, Safety, and Executive Leadership to deliver measurable results.
• Lead escalations and coordinate timely resolutions across internal and customer stakeholders.
• Support contract renewals, pricing reviews, rate discussions, and account-expansion strategies.
• Maintain accurate account plans, reports, presentations, action items, and performance updates.
• Lead strategic customer initiatives and influence results across teams without direct authority.

What We’re Looking For

• Bachelor’s degree in business, supply chain, logistics, transportation, operations, marketing, communications, or a related field preferred.
• Proven success managing large, enterprise, or multimillion-dollar customer accounts in a B2B environment.
• Eight or more years of strategic account management, customer success, or related experience preferred.
• Transportation, logistics, supply chain, 3PL, freight brokerage, or asset-based trucking experience strongly preferred.
• Experience leading executive customer meetings, business reviews, performance presentations, and account strategies.
• Strong analytical ability with experience using KPIs, scorecards, dashboards, and performance data.
• Demonstrated success managing escalations, improving customer outcomes, supporting retention, and identifying growth opportunities.
• Excellent executive communication, presentation, relationship-management, and problem-solving skills.
• Ability to balance customer priorities, operational capabilities, financial performance, and company objectives.
• Proficiency with Microsoft Office; experience with Power BI, CRM platforms, transportation management systems, or similar reporting tools preferred.

Leadership and Growth Opportunity

This is initially an individual-contributor role with significant cross-functional leadership responsibility. As Beemac Trucking’s strategic customer management capabilities continue to scale, this position may have the opportunity to help develop the function and build a supporting team.

Benefits of Joining Beemac Trucking

• Competitive Base Salary with an incentive performance-based commission structure
• Employee Stock Ownership Program (ESOP) with annual allocations—you are an employee-owner
• 401(k) with company match
• Medical, dental, vision, disability, and life insurance
• Paid time off

Why Work for Beemac Trucking?

Established in 1984, Beemac Trucking is a nationally recognized, innovative transportation and logistics leader with more than 55 specialized freight terminals across North America.

As a 100% employee-owned company, we combine the resources and stability of an established national carrier with the energy and opportunity of a growing organization. Every employee has a vested interest in strengthening customer relationships, improving performance, and supporting Beemac Trucking’s long-term success.

Our industry recognition includes:

• Top 10 Flatbed and Specialized Carrier, 2022–2026
• CCJ Top 250 Carrier, 2025

This is a full-time position with standard business hours generally Monday through Friday. Limited travel, schedule flexibility, or additional hours may occasionally be required for customer meetings, business reviews, escalations, strategic initiatives, or project deadlines. Competitive compensation package is based on experience, qualifications, performance expectations, and business needs.

Beemac Trucking is an Equal Opportunity Employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law.