Senior Customer Success Leader — AI-Driven Onboarding

Jaide Health; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity for all employees

Health benefits from day one

Monthly health & lifestyle stipend

20 days PTO

Work-from-home stipend

Job summary

Motion is a fully remote company seeking a Customer Success Manager to educate agencies and DTC brands on creative strategy and how to operationalize workflows with Motion. You will report to the CS Team Lead and help teams adopt Motion reports, dashboards, and AI-driven features.

The role emphasizes responsiveness, ownership, and a client-first mindset with opportunities to influence product direction and customer outcomes.

Qualifications

• 2–3 years of experience in high-volume account management, client management, or customer success at a B2B SaaS company.
• Bonus points for startup experience.

Responsibilities

• Develop onboarding curriculum for clients and bring it to life in engaging sessions.
• Build relationships with clients to ensure they are up to date on new features and continued value.
• Understand clients’ team dynamics and identify gaps to strengthen their approach through education and best practices.
• Contribute to internal and external content as a thought leader.

Skills

Public speaking

Presentation

Relationship-building

AI workflow usage

Startup experience

Job description

Motion is a fully remote company seeking a Customer Success Manager to educate agencies and DTC brands on creative strategy and how to operationalize workflows with Motion. You will report to the CS Team Lead and help teams adopt Motion reports, dashboards, and AI-driven features.

The role emphasizes responsiveness, ownership, and a client-first mindset with opportunities to influence product direction and customer outcomes.