Strategic Account Support Specialist

FleetPride; North Carolina; Hybride; USD 42 000 - 70 000; Plein temps

Résumé du poste

FleetPride is seeking an Account Representative to act as a liaison for our largest customers, providing product information and resolving issues via phone or email. You will support National Account Managers to drive sales excellence and maintain exceptional service levels.

The role emphasizes building strong customer relationships, processing orders, tracking deliveries, and coordinating with Sales, Legal, and Supply Chain teams to ensure timely, accurate responses and quotes.

Qualifications

• Minimum 2 years of experience in an administrative role

Responsabilités

• Be the voice of the Customer Support Center by handling all calls to CSC’s general sales line and provide exceptional service
• Develop customer relationships by providing prompt actions to all calls, writing orders and tracking information
• Recommend solutions based on customers’ needs and interests
• Estimate, quote, discuss contract terms, address warranty and delivery status
• Collaborate with sales to develop and market product lines
• Contact target accounts monthly to promote offers
• Coordinate with Legal, Category Management and Supply Chain to serve clients’ needs
• Identify and resolve customer issues and follow up on inquiries
• Create and maintain reports to drive sales process success
• Update customer pricing matrix to maximize margins

Connaissances

Active Listening

Communication

Problem Solving

Team Collaboration

MS Office

AS400

Formation

High School Diploma or GED

Bachelor’s Degree preferred

Outils

MS Excel

MS Word

MS PowerPoint

MS Access

Description du poste

FleetPride is seeking an Account Representative to act as a liaison for our largest customers, providing product information and resolving issues via phone or email. You will support National Account Managers to drive sales excellence and maintain exceptional service levels.

The role emphasizes building strong customer relationships, processing orders, tracking deliveries, and coordinating with Sales, Legal, and Supply Chain teams to ensure timely, accurate responses and quotes.