Strategic Account Support Specialist

Amphenol Borisch Technologies; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full Medical, Dental and Prescription-

401(k) match

Paid Holidays and PTO

Gym reimbursement

Job summary

Amphenol Borisch Technologies, headquartered in Grand Rapids, MI, is seeking an Account Specialist to support Key Account Managers and Sr. Program Management.

You will help ensure products are produced, shipped, and delivered as promised while working closely with cross-functional teams to manage documentation and customer requirements. The role requires strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• HS diploma or GED required.
• Experience in a Customer Service or Customer Support role preferred.
• Strong organizational and administrative skills.
• Excellent attention to detail and data.
• Ability to multi-task and work in a fast-paced environment.
• Excellent computer skills, including MS Office.
• Ability to work additional hours/flexible schedule when required.

Responsibilities

• Familiarize with PO requirements and long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
• Coordinate with cross-functional teams to ensure customer-specific technical and shipping documentation is created, communicated, and distributed.
• Communicate daily with Key Account Manager and Program Management for accurate customer information and PO requirements.
• Assist Programs team with pre-launch meetings to align front-end teams and support product launches.
• Maintain customer requests, internal promise dates and shipment requirements across systems and portals.
• Assist with 12-month forecast including sales goals and growth for designated customer base.
• Build and maintain internal and external customer relationships; serve as liaison to answer questions and resolve issues.
• Coach and mentor Account Administrators and Interns.
• Organize meetings with Supply Chain and Operations to ensure delivery of assigned customers' products.
• Run and maintain key company metrics; collaborate with Accounting on invoicing issues and past-due accounts.
• Investigate and resolve customer concerns including returns, pricing, and delivery issues; reconcile data and systems to ensure satisfaction.

Skills

Customer service

Organizational skills

Attention to detail

Multi-tasking

Education

HS diploma or GED

Tools

MS Office

Job description

Amphenol Borisch Technologies, headquartered in Grand Rapids, MI, is seeking an Account Specialist to support Key Account Managers and Sr. Program Management.

You will help ensure products are produced, shipped, and delivered as promised while working closely with cross-functional teams to manage documentation and customer requirements. The role requires strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment.