Account Specialist

Amphenol Borisch Technologies; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full Medical, Dental and Prescription-

401(k) match

Paid Holidays and PTO

Gym reimbursement

Job summary

Amphenol Borisch Technologies, headquartered in Grand Rapids, MI, is seeking an Account Specialist to support Key Account Managers and Sr. Program Management.

You will help ensure products are produced, shipped, and delivered as promised while working closely with cross-functional teams to manage documentation and customer requirements. The role requires strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• HS diploma or GED required.
• Experience in a Customer Service or Customer Support role preferred.
• Strong organizational and administrative skills.
• Excellent attention to detail and data.
• Ability to multi-task and work in a fast-paced environment.
• Excellent computer skills, including MS Office.
• Ability to work additional hours/flexible schedule when required.

Responsibilities

• Familiarize with PO requirements and long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
• Coordinate with cross-functional teams to ensure customer-specific technical and shipping documentation is created, communicated, and distributed.
• Communicate daily with Key Account Manager and Program Management for accurate customer information and PO requirements.
• Assist Programs team with pre-launch meetings to align front-end teams and support product launches.
• Maintain customer requests, internal promise dates and shipment requirements across systems and portals.
• Assist with 12-month forecast including sales goals and growth for designated customer base.
• Build and maintain internal and external customer relationships; serve as liaison to answer questions and resolve issues.
• Coach and mentor Account Administrators and Interns.
• Organize meetings with Supply Chain and Operations to ensure delivery of assigned customers' products.
• Run and maintain key company metrics; collaborate with Accounting on invoicing issues and past-due accounts.
• Investigate and resolve customer concerns including returns, pricing, and delivery issues; reconcile data and systems to ensure satisfaction.

Skills

Customer service

Organizational skills

Attention to detail

Multi-tasking

Education

HS diploma or GED

Tools

MS Office

Job description

The Account Specialist provides support and assistance to the Key Account Managers and all Sr. Program Management to ensure Customers’ products are produced, shipped and delivered as promised.

Essential Duties And Responsibilities

• Become familiar with purchase order requirements and/or long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
• Works with cross-functional teams to ensure all customers specific technical and shipping documentation have been created, communicated, and distributed.
• Communicate daily with Key Account Manager and Program Management to ensure Amphenol Borisch Technologies has accurate and up-to-date customer information and requirements for Purchase Orders.
• Assist Programs team with critical Pre-Launch meeting series internally and externally to align front end teams in order to help drive our ability to support our customers and launch product successfully.
• Maintains customer requests, internal promise dates and shipment requirements throughout system and customer portals.
• Assist with 12-month forecast that includes Sales goals, projections and growth for designated customer base.
• Establishes and cultivates excellent internal and external customer relationships while serving as a liaison with our customers to answer questions, resolve issues and provide information.
• Coach and mentor Account Administrators and Interns
• Help assist with organizing meetings with Supply Chain and Operations teams to ensure delivery of assigned customers products.
• Running and maintaining key company metrics.
• Works with the Accounting Department regarding past due accounts. Follows up on invoicing issues when needed.
• Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary.
• Performs risk management and escalates to Key Account Manager or Program Management appropriately.
• Communicates independently with customers on designated issues and may independently own Customer Accounts.
• Performs all other tasks and projects assigned by Program Management.

Requirements

• HS diploma or GED
• Experience in a Customer Service or Customer Support role, preferred
• Strong organizational and administrative skills
• Excellent attention to detail and data
• Ability to multi-task and work in a fast-paced working environment
• Excellent computer skills, including MS Office
• Ability to work additional hours/flexible schedule when required

About Our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer

At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:

UNITED STATES

• Unique full-time work schedule that includes every other Friday off
• Full Medical, Dental and Prescription Drug Insurance
• Flexible Spending Accounts
• Generous 401(k) match
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Paid time off to volunteer
• Company-Paid Short Term Disability

CANADA

• Full benefits package
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Pension plan
• Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.