Key Accounts Support Specialist – Delivery & Launch

Amphenol Corp; Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full Medical, Dental and Prescription

401(k) match

Paid Holidays and PTO

Tuition reimbursement

Job summary

Amphenol Borisch Technologies seeks an Account Specialist to support Key Account Managers and Sr. Program Management, ensuring customer orders are produced, shipped and delivered as promised.

The role focuses on PO compliance, cross-functional coordination, forecasting, and maintaining strong customer relationships while guiding internal teams to meet delivery goals and resolve issues promptly. You will work with supply chain, operations, and accounting to address past due balances, invoicing

Qualifications

• HS diploma or GED required or equivalent.
• Experience in a Customer Service or Customer Support role preferred.
• Strong organizational and administrative skills.
• Excellent attention to detail and data management.
• Ability to multi-task in a fast-paced environment and meet deadlines.
• Excellent computer skills, including MS Office.
• Willingness to work additional hours or flexible schedule when required.

Responsibilities

• Become familiar with purchase order requirements and long-term agreements.
• Coordinate with cross-functional teams to ensure proper shipping documentation.
• Communicate with Key Account Manager and Program Management daily for customer information.
• Assist Programs team with Pre-Launch activities to align front-end teams.
• Maintain customer requests, internal promise dates and shipment requirements.
• Assist with 12-month forecast including sales goals and projections.
• Build and maintain strong internal/external customer relationships as liaison.
• Coach and mentor Account Administrators and Interns.
• Organize meetings with Supply Chain and Operations to ensure delivery.
• Run and maintain key company metrics.
• Coordinate with Accounting on past-due accounts and invoicing issues.
• Investigate and resolve customer concerns, reconcile data, ensure satisfaction.
• Perform risk management and escalate appropriately.
• Communicate with customers on designated issues and may own Customer Accounts.
• Perform other tasks and projects as assigned.

Skills

Customer Service

Organizational skills

Attention to detail

MS Office

Multitasking

Education

HS diploma or GED

Tools

MS Office Suite

Job description

Amphenol Borisch Technologies seeks an Account Specialist to support Key Account Managers and Sr. Program Management, ensuring customer orders are produced, shipped and delivered as promised.

The role focuses on PO compliance, cross-functional coordination, forecasting, and maintaining strong customer relationships while guiding internal teams to meet delivery goals and resolve issues promptly. You will work with supply chain, operations, and accounting to address past due balances, invoicing