Strategic Account Services Consultant – Middle Market

Blue Shield of CA; Oakland (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Blue Shield of California is seeking an Account Service Consultant to support a portfolio of fast growing technology employer groups in the Middle Markets Sales team. You will act as a strategic service partner, anticipate client needs, navigate complex issues, and safeguard the overall client experience as you collaborate with internal teams.

In this role you will own client communications, deliver executive-ready updates, and operate independently in a dynamic, fast-paced environment while

Qualifications

• Requires a bachelor's degree or equivalent combination of education and experience.
• Requires 7 years of prior relevant experience.
• Requires CA Accident & Health or Sickness and Life License or the ability to obtain the license within 90 days of hire date.
• Requires experience supporting and servicing technology, AI, or similarly fast paced industries.
• Requires advanced proficiency with digital communication tools (e.g., Slack, Microsoft Teams, Zoom, recording and editing presentations, Microsoft Office Suite, Copilot, Calendly, Vimeo, and Salesforce)
• Requires a working knowledge of the hightech (AI) industry, including current trends, emerging technologies, business priorities, workforce needs, and culture, and apply this knowledge to develop effective solutions for clients and brokers
• Working knowledge of health plan operations, benefits administration, claims processing HRIS platforms and the ability to engage credibly with HR, Finance, and executive level client and broker stakeholders

Responsibilities

• Retain membership and drive new business growth within the technology employer segment.
• Support a portfolio of fast-growing employer groups and act as strategic service partner.
• Provide proactive solutions, navigate complex issues, and safeguard client experience.
• Deliver crisp, executive-ready communications to build trust and alignment.
• Collaborate with cross-functional teams to support employers and brokers.

Skills

Cross-functional coordination

Executive communication

Independent work

Education

Bachelor's degree or equivalent

7 years experience

Tools

Slack

Microsoft Teams

Zoom

Microsoft Office

Salesforce

Calendly

Vimeo

Copilot

Job description

Blue Shield of California is seeking an Account Service Consultant to support a portfolio of fast growing technology employer groups in the Middle Markets Sales team. You will act as a strategic service partner, anticipate client needs, navigate complex issues, and safeguard the overall client experience as you collaborate with internal teams.

In this role you will own client communications, deliver executive-ready updates, and operate independently in a dynamic, fast-paced environment while