Health Plan Account Services Specialist

Blue Shield of CA; Redding (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Blue Shield of California is seeking a seasoned account leader to join the Premier Accounts team. You will serve as a liaison between customers, consultants, account teams and operations, managing key project deliverables for large multi-site employer groups.

The role emphasizes data analytics, reporting to HR staff, and driving process improvements while upholding our leadership model and delivering affordable health plan options.

Qualifications

• Requires a bachelor's degree or High School Diploma/GED with 4 years of additional relevant experience in lieu of a degree.
• Requires 7 years of prior relevant experience.
• Requires a current active Accident & Health Agent or Sickness and Life license with California Department of Insurance or the ability to acquire within the first 90 days of employment to maintain employment.
• Requires valid California driver's license and proof of insurance.
• Requires experience with data analytics tools including strong MS Office Suite, SharePoint and Teams skills.
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences including internal operations leaders, C-Suite & HR decision-makers, and external vendor partners, when applicable.
• Some familiarity with formal project management strategies is preferred.
• Knowledge of Blue Shield of California (BSC) or prior healthcare payer experience is preferred.

Responsibilities

• Serve as liaison between customers/consultants, account teams and internal operations staff.
• Manage key project deliverables for a complex, multi-sited employer group.
• Support any technical & operational process improvements and supporting customer reporting with key informational updates to account teams and the HR staff directly.

Education

Bachelor's degree or High School Diploma/GED with 4 years of relevant experience in lieu of degree

7 years of prior relevant experience

Data analytics communication

Project management awareness

Healthcare payer knowledge (preferred)

Tools

MS Office Suite

SharePoint

Teams

Job description

Blue Shield of California is seeking a seasoned account leader to join the Premier Accounts team. You will serve as a liaison between customers, consultants, account teams and operations, managing key project deliverables for large multi-site employer groups.

The role emphasizes data analytics, reporting to HR staff, and driving process improvements while upholding our leadership model and delivering affordable health plan options.