Senior Account Services Specialist - Large Health Plans

Blue Shield of California; California; On-site; USD 90,000 - 144,000; Full time

Job summary

Blue Shield of California seeks a Senior Account Manager for Premier Accounts in California. You will liaison between customers, consultants, account teams and operations, managing key deliverables for large, multi-site employer groups and supporting reporting to HR staff.

Role emphasizes relationships, project execution, and continuous improvement in healthcare services; leadership development is highlighted in our model and growth opportunities are offered.

Qualifications

• Bachelor's degree or high school diploma with 4 years of additional relevant experience in lieu of a degree.
• 7 years of prior relevant experience required.
• Active Accident & Health license with CA Department of Insurance or ability to acquire within 90 days.
• Valid California driver's license and proof of insurance.
• Experience with data analytics tools including MS Office, SharePoint and Teams.
• Ability to explain complex concepts to diverse audiences including executives and HR staff.
• Familiarity with formal project management strategies is preferred.

Responsibilities

• Maintain robust stakeholder relationships with clients’ internal operations staff such as HR/Benefits.
• Manage large-scale, complex client projects with multiple stakeholders.
• Develop project charters, integrated plans, resource and risk management artifacts.
• Define and track milestones with an integrated delivery plan for client projects.
• Facilitate readiness activities across business, technical and operational areas.
• Identify client issues, create action plans, and deliver required products/solutions.
• Track client issues with agendas and meeting notes; support client reporting needs.
• Keep abreast of healthcare market developments and their impact on benefits.
• Collaborate with internal groups like Claims, IT, Data Analytics, and Medical Care.

Skills

Communication skills

Public speaking

Project management

Education

Bachelor's degree or High School Diploma/GED

Tools

MS Office Suite

SharePoint

Teams

Job description

Blue Shield of California seeks a Senior Account Manager for Premier Accounts in California. You will liaison between customers, consultants, account teams and operations, managing key deliverables for large, multi-site employer groups and supporting reporting to HR staff.

Role emphasizes relationships, project execution, and continuous improvement in healthcare services; leadership development is highlighted in our model and growth opportunities are offered.