Strategic Account & Relationship Manager

Foxen; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance plans

Dental

Vision

Short-term disability

Long-term disability

Life and AD&D insurance

Paid Time Off

paid holidays

401k with 4% company match

Job summary

Foxen, based in Columbus, OH, seeks a Relationship Manager to grow and retain a portfolio of customers by building deep, strategic partnerships. You will understand each client’s goals, ensure they realize maximum value from Foxen’s solutions, and identify opportunities for expansion across our product suite.

In this role you will lead account plans, reduce churn, and work cross‑functionally to deliver tailored recommendations and timely responses.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 5-7 years of Account Management or sales experience preferred.
• Demonstrated problem solving skills for negotiation and collaboration.
• Proven ability to increase revenue through cross-selling.
• Positive attitude with a willingness to quickly learn and adapt to new systems.
• Proven success in delivering on customer SLAs, building high performing teams, and creating client relationships.

Responsibilities

• Serve as the primary point of contact for assigned customers, maintaining regular communication, and fostering strong, trust-based relationships.
• Deeply understand the full range of Foxen’s offerings and effectively communicate the value of additional products or services.
• Leverage consultative sales techniques to position relevant solutions that meet client needs.
• Identify and execute opportunities for account growth through new product adoption, contract expansion, or deeper integration of existing services.
• Develop account plans and retention strategies to minimize churn and maximize client lifetime value.
• Conduct Strategic Business Reviews with key stakeholders.
• Resolve customer inquiries and prevent future concerns from arising by working cross-functionally with the Foxen team.
• Manage customer input and feedback for all escalations with detailed direction and timelines.
• As necessary, visit customers, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.

Job description

Foxen, based in Columbus, OH, seeks a Relationship Manager to grow and retain a portfolio of customers by building deep, strategic partnerships. You will understand each client’s goals, ensure they realize maximum value from Foxen’s solutions, and identify opportunities for expansion across our product suite.

In this role you will lead account plans, reduce churn, and work cross‑functionally to deliver tailored recommendations and timely responses.