Strategic Account & Relationship Lead: ROI & Renewals

Wolters Kluwer; Harrisburg (Dauphin County); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer is seeking a Senior Account & Relationship Manager in the United States to manage pharmacy productivity accounts, expand footprints, and renew products. You will work with cross-functional teams to optimize adoption, ROI, and customer satisfaction.

The role emphasizes strategic account management, collaboration with marketing, support, and training, and maintaining CRM data. Travel up to 5% may be required, with compensation ranging from $57,400 to $98,350 USD.

Qualifications

• Excellent oral and written communication skills.
• Experience with industry-based software applications.
• Experience working with senior executive level personnel.
• Proven time management and prioritization skills.
• Ability to work well under pressure.
• Intermediate Microsoft Office Suite skills.

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts to focus efforts within a defined territory.
• Monitor adoption rates and provide insights to improve ROI on the application.
• Coordinate with marketing, support, and training for effective customer communication.
• Develop understanding of Wolters Kluwer pharmacy productivity products and related services.
• Create best practices for implementing and using products for customers via content, conversations, and presentations.
• Serve as liaison between product management and customers, understanding product roadmap and escalations.
• Facilitate transitions after implementations or re-implementations.
• Maintain up-to-date CRM data for assigned accounts.
• Collaborate with Sales to drive revenue opportunities and uncover new business.
• Maintain reference information on accounts.
• Own Red Accounts and resolve action steps.
• Research and negotiate renewals that include price increases.
• Assist Implementation teams during new implementations.

Skills

Communication skills

Time management

Prioritization

Interpersonal skills

Experience with senior executives

Under pressure

Proactive/reactive account management

Education

High School diploma

BA/BS preferred

Tools

Microsoft Office

Job description

Wolters Kluwer is seeking a Senior Account & Relationship Manager in the United States to manage pharmacy productivity accounts, expand footprints, and renew products. You will work with cross-functional teams to optimize adoption, ROI, and customer satisfaction.

The role emphasizes strategic account management, collaboration with marketing, support, and training, and maintaining CRM data. Travel up to 5% may be required, with compensation ranging from $57,400 to $98,350 USD.