Senior Account & Relationship Manager

Wolters Kluwer; Bismarck (ND); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) plan

FSA/HSA

Commuter benefits

Tuition assistance

Paid time off

Paid parental leave

Job summary

Wolters Kluwer is seeking a Senior Account & Relationship Manager to guide pharmacy productivity customers toward higher adoption and improved ROI. You will work across marketing, support, and training to maximize value and renewals, while coordinating with product teams on roadmaps and critical issues.

The role emphasizes strategic account stewardship, territory management, and collaboration to drive customer satisfaction and long-term ROI across the customer base.

Qualifications

• Proven experience in account management or relationship management in a B2B setting.
• Strong understanding of driving adoption, renewal, and ROI for enterprise customers.
• Ability to collaborate with sales, marketing, support, and training teams.

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts within a defined territory based on risk, growth potential, strategic value, and renewal timelines.
• Monitor adoption rates and advise customers on optimizing ROI for the application.
• Collaborate with marketing, support, and training teams to communicate with customers effectively.
• Develop deep understanding of Wolters Kluwer pharmacy productivity products and related services.
• Document best practices for implementing and using products and share them via content, conversations and presentations.
• Serve as liaison between customers and product management, relay roadmaps and escalate critical issues.
• Assist with transitions after new implementations or re-implementations.
• Maintain up-to-date CRM data for assigned accounts.
• Work with the sales team to uncover new revenue opportunities within the territory.
• Maintain reference info on pharmacy productivity accounts and manage Red Accounts to resolution.
• Research renewals that involve price increases and negotiate during renewal processes.
• Support Implementation teams during go-live and post-implementation issues.

Job description

Basic Function

Senior Account & Relationship Manager are subject matter experts when it comes to our products and the business processes which they facilitate. The Senior Account & Relationship Manager works with a broad cross-section of our pharmacy productivity customers to strengthen adoption; identify opportunities to expand the footprint and help ensure the renewal of our products. Our Senior Account & Relationship Manager work strategically with their customer base, to understand their business objectives, determine the best approach for leveraging Wolters Kluwer capabilities, and provide recommendations on how to proceed. Senior Account & Relationship Manager are strong contributors to this team of competitive and experienced professionals focused on customer satisfaction, customer retention, and our customer's Return on Investment (ROI)

Essential Duties and responsibilities

• Proactively identify and prioritize pharmacy productivity accounts to focus efforts within a defined territory as based on perceived risk, potential growth, strategic value, and renewal timeframe.
• Closely monitor adoption rates of assigned accounts; provide keen insight into exactly how customers are using our service, and help them to improve their ROI on the application.
• Work closely with marketing and support and training to leverage best approach to efficiently and effectively communicate with customer base
• Develop a complete understanding of Wolters Kluwer pharmacy productivity products and working knowledge of complementary products and services
• Gather and create best practices for implementing and using our products to be disseminated to customers through content, conversations and presentations.
• Act as liaison between product management and the customer to be an expert on the product, understand the roadmap and elevate critical product issues.
• Facilitate transitions following new implementations or re-implementation.
• Maintain up to date information in our Customer Relationship Management (CRM) system for assigned customer base.
• Work collaboratively with Sales team who are responsible for driving revenue opportunities across a diverse account base through uncovering new business opportunities within the territory.
• Maintain reference information on pharmacy productivity accounts
• Take ownership of identified Red Accounts for assigned pharmacy productivity client base and ensures that action steps are completed and Red account status resolved.
• Research and lockdown renewals that include a price increase and negotiate in the renewal process.
• Be available to assist Implementation teams on issues that arise during implementation of our Standard accounts.

Other Duties

Performs other duties as assigned by supervisor.

Travel requirements

Up to 5% travel may be required (occasional site visits and tradeshows)

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$57,400.00 - $98,350.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

• Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Aff…