Strategic Account & Projects Coordinator

Berlin Packaging; Tempe (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO including vacation, personal days,

401(k) with company match

Medical, Dental, Vision insurance

Health Savings Account (HSA)

Flexible spending accounts (FSAs)

Parental leave

Disability and life insurance

Employee referral program

Job summary

Berlin Packaging is seeking an Account Coordinator to support accounts through onboarding, pricing, orders, invoicing, and cross-functional collaboration. You’ll work with sales, supply chain, and the CRM system to ensure accurate pricing, timely deliveries, and strong customer satisfaction.

The role emphasizes process ownership, multi-SKU management, and effective communication with internal teams to drive profitability and service levels.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role, with a customer centric mindset.
• Demonstrated project management skills.
• Ability to complete tasks and solve problems with limited guidance and direction.
• Demonstrates a strong work ethic and ability to learn.
• Excellent problem solving, decision making, and analytical skills.
• Strong business acumen with willingness to learn Berlin Packaging’s business, products, customers, and suppliers.
• Strong interpersonal and communication skills including written, verbal, and active listening.
• Highly organized and detail oriented.
• Strong time management skills; prioritize and follow up.
• Operates with a sense of urgency.
• Is flexible and open to change and new ways of working.
• High energy, positive attitude, and contributes to a positive team culture.
• Self-motivated; consistently strives to attain goals and seeks self-improvement.
• Technologically savvy.

Responsibilities

• Provide exceptional customer service to all accounts.
• Process customer orders; act as a liaison between Berlin Packaging and its customers.
• Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
• Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure on-time delivery and specifications.
• Process customer invoices and conduct soft collections, as needed.
• Maintain and update sales records and customer information within CRM tool; prepare and review reports as required.
• Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
• Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
• Coordinate with internal stakeholders to service the customer and deliver branch metrics.
• Conduct wellness calls to understand customer needs and develop action plans to improve service level.

Skills

Customer service

Project management

Communication skills

Time management

Organized

Analytical skills

Problem solving

Education

Bachelor’s degree preferred or equivalent experience

Tools

CRM tool

Job description

Berlin Packaging is seeking an Account Coordinator to support accounts through onboarding, pricing, orders, invoicing, and cross-functional collaboration. You’ll work with sales, supply chain, and the CRM system to ensure accurate pricing, timely deliveries, and strong customer satisfaction.

The role emphasizes process ownership, multi-SKU management, and effective communication with internal teams to drive profitability and service levels.