Account Coordinator

Berlin Packaging; Ankeny (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive PTO

Profit sharing

401(k) with company match

Medical insurance

Tuition reimbursement

Employee Assistance Program

Job summary

Berlin Packaging, located in Ankeny, Iowa, seeks an Account Coordinator to enhance customer service and manage project details involving order processing and coordination. The successful candidate will play a key role in customer onboarding, product sourcing, and pricing initiatives. Ideal applicants have a Bachelor's degree and 2+ years of experience in account support, alongside strong project management and organizational skills. Benefits include competitive PTO, profit sharing, and a 401(k) plan with company match.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role, with a customer centric mindset.
• Demonstrated project management skills.

Responsibilities

• Provide exceptional customer service to all accounts.
• Process customer orders and act as a liaison between employees and customers.
• Serve as project manager for new customer launches.

Skills

Customer centric mindset

Project management skills

Problem solving skills

Interpersonal and communication skills

Organization and detail orientation

Time management skills

Technologically savvy

Education

Bachelor’s degree preferred

2+ years in account support role

Job description

Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we grow 5x faster than the overall packaging industry.

We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.

Combining our "Anything is Possible" mindset with a winning culture; our 2,000+ employees say we love it here. Our engagement scores are 2x the national average and every single employee shares in Berlin’s profitable growth.

Account Coordinator Overview

We are seeking an Account Coordinator who performs a myriad of tasks related to account and project management, customer relations, data analytics, inventory, and accounts receivable analysis, and many more activities. The role works alongside other departments within Berlin to manage account onboarding and maintenance, product sourcing, pricing initiatives, purchase orders, contracts, transportation, receiving, inventory, stocking agreements, local marketing endeavors, and profit analysis.

Key Accountabilities

• Provide exceptional customer service to all accounts.
• Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers.
• Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
• Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification.
• Process customer invoices and conduct soft collections, as needed.
• Maintain and update sales records and customer information within CRM tool; prepare and review reports as required.
• Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
• Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
• Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
• Conduct wellness calls to understand customer needs and develop action plans where needed to improve service level.
• Fulfill employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity and driving profitable results.

Knowledge, Skills, Abilities

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role, with a customer centric mindset.
• Demonstrated project management skills.
• Ability to complete tasks and solve problems with limited guidance and direction.
• Demonstrates a strong work ethic and ability to learn.
• Excellent problem solving, decision making, and analytical skills.
• Strong business acumen with willingness to learn Berlin Packaging’s business, products, customers, and suppliers.
• Strong interpersonal and communication skills including written, verbal, and active listening.
• Highly organized and detail oriented.
• Strong time management skills; prioritize and follow up.
• Operates with a sense of urgency.
• Is flexible and open to change and new ways of working.
• High energy, positive attitude, and contributes to a positive team culture.
• Self-motivated; consistently strives to attain goals and seeks self‑improvement.
• Technologically savvy.

Day in the Life

A day in the life of a Berlin Account Coordinator could entail customer status meetings first thing in the morning followed by prioritizing production with manufacturers in the afternoon and closing the day by entering and billing purchase orders.

Compensation & Benefits

• Competitive PTO including vacation, personal days, holidays, and sick time
• Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical insurance including dental insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Vision insurance options
• Paid parental leave for up to 12 weeks
• Health club reimbursement
• Tuition reimbursement
• 529 college savings plan
• Employee Assistance Program for mental health and well‑being
• Calm app to improve mental wellbeing
• Employee referral program
• Company-sponsored life insurance with optional voluntary life insurance
• Company-sponsored short- and long-term disability

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

• Please note that any salary information shared is a general guideline only. Salaries are based on candidate skills, experience, and qualifications, as well as market and business considerations.
• This position is not eligible for sponsorship.
• Berlin Packaging maintains a smoke-free workplace.