Account Coordinator & Project Lead — Customer Success

Berlin Packaging; Phoenix (AZ); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive PTO: vacation, personal &H

Profit sharing

401(k) with company match

Medical, Dental, Vision insurance

Health Savings Account

Flexible spending accounts

Paid parental leave

Tuition reimbursement

529 college savings plan

Employee Assistance Program

Calm app for wellbeing

Employee referral program

Disability and life insurance

Job summary

Berlin Packaging is seeking an Account Coordinator to perform a wide range of account and project management tasks, customer relations, data analytics, inventory, and A/R analysis. You will work with sales, supply chain, and other departments to onboard new accounts, manage pricing initiatives, purchase orders, contracts, and transportation logistics.

The role emphasizes building strong customer relationships, timely communication, and accurate reporting, with responsibilities spanning CRM data

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role with a customer centric mindset.
• Demonstrated project management skills.
• Ability to complete tasks and solve problems with limited guidance and direction.
• Demonstrates a strong work ethic and ability to learn.
• Excellent problem solving, decision making, and analytical skills.
• Strong business acumen with willingness to learn Berlin Packaging’s business, products, customers, and suppliers.
• Strong interpersonal and communication skills including written, verbal, and active listening.
• Highly organized and detail oriented.
• Strong time management skills; prioritize and follow up.
• Operates with a sense of urgency.
• Is flexible and open to change and new ways of working.
• High energy, positive attitude, and contributes to a positive team culture.
• Self-motivated; consistently strives to attain goals and seeks self-improvement.
• Technologically savvy.

Responsibilities

• Provide exceptional customer service to all accounts.
• Process customer orders; act as a liaison between Berlin Packaging and its customers.
• Review, track, and manage all internal activities from order placement through delivery.
• Serve as project manager for new customer launches; manage multiple SKUs and coordinate with sales and supply chain to ensure on-time delivery.
• Process customer invoices and conduct soft collections, as needed.
• Maintain and update sales records and customer information within CRM; prepare and review reports as required.
• Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
• Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
• Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
• Conduct wellness calls to understand customer needs and develop action plans to improve service level.
• Fulfill employee portion of Berlin Values by demonstrating work ethic, teamwork, loyalty, innovation, productivity and driving profitable results.

Skills

Project management

Analytical skills

Problem solving

Communication skills

Time management

Detail oriented

Teamwork

Self-motivation

Technologically savvy

Education

Bachelor's degree or equivalent experience

Job description

Berlin Packaging is seeking an Account Coordinator to perform a wide range of account and project management tasks, customer relations, data analytics, inventory, and A/R analysis. You will work with sales, supply chain, and other departments to onboard new accounts, manage pricing initiatives, purchase orders, contracts, and transportation logistics.

The role emphasizes building strong customer relationships, timely communication, and accurate reporting, with responsibilities spanning CRM data