Account Coordinator: Client Success & Projects

Berlin Packaging L.L.C.; Tempe, Northern (AZ, KY); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive PTO including vacation,个人日

401(k) with company match

Medical, Dental, and Vision insurance

Health Savings Account (HSA)

Flexible spending accounts (FSAs)

Paid parental leave for up to 12 weeks

Employee Assistance Program

Job summary

Berlin Packaging is a leading supplier of rigid packaging solutions with a broad customer base across automotive, beverages, food, healthcare, and more. The Account Coordinator will support onboarding, pricing initiatives, purchase orders, and AR analysis while collaborating with sales, supply chain, and other departments.

You will manage orders from placement to delivery, maintain CRM data, and provide exceptional service to diverse accounts while contributing to Berlin's profitable growth and

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• 2+ years in an account support role, with a customer centric mindset.
• Demonstrated project management skills.
• Ability to complete tasks and solve problems with limited guidance and direction.
• Demonstrates a strong work ethic and ability to learn Berlin Packaging’s business.
• Strong interpersonal and communication skills including written, verbal, and active listening.

Responsibilities

• Provide exceptional customer service to all accounts.
• Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers.
• Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
• Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification.
• Process customer invoices and conduct soft collections, as needed.
• Maintain and update sales records and customer information within CRM tool; prepare and review reports as required.
• Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
• Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
• Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
• Conduct wellness calls to understand customer needs and develop actions plans where needed to improve service level.

Skills

Customer service

Project management

Communication skills

Analytical skills

Time management

Tech-savvy

Education

Bachelor’s degree or equivalent experience

Job description

Berlin Packaging is a leading supplier of rigid packaging solutions with a broad customer base across automotive, beverages, food, healthcare, and more. The Account Coordinator will support onboarding, pricing initiatives, purchase orders, and AR analysis while collaborating with sales, supply chain, and other departments.

You will manage orders from placement to delivery, maintain CRM data, and provide exceptional service to diverse accounts while contributing to Berlin's profitable growth and