Strategic Account Program Manager

Engineered Corrosion Solutions, LLC; St. Louis (MO); On-site; USD 99,000 - 121,000; Full time

Job summary

Engineered Corrosion Solutions, LLC is seeking a Program Client Manager to own relationships with strategic program clients in a full-time, on-site role in Maryland Heights, MO. You will grow and retain key accounts, coordinate internal resources, and deliver high-quality solutions with an exceptional customer experience.

The role requires 5+ years in account management or related fields, strong consultative selling skills, and the ability to travel up to 30%.

Qualifications

• 5+ years of experience in account management, client success, business development, program management, sales, or a similar customer-facing role.
• Proven experience managing strategic customer relationships and driving account growth.
• Demonstrated ability to identify, develop, and expand business opportunities within existing customer accounts.
• Strong consultative selling, account management, and relationship-building skills.
• Excellent verbal, written, and presentation communication skills with the ability to engage stakeholders at all levels.
• Experience leading complex client initiatives involving multiple stakeholders, competing priorities, and cross-functional teams.
• Strong problem-solving, critical-thinking, and decision-making capabilities.
• Ability to influence and collaborate with senior-level decision-makers without direct authority.
• Willingness and ability to travel up to 30% as needed for client meetings, site visits, industry events, and business development activities.

Responsibilities

• Serve as the primary point of contact for assigned strategic program clients, building strong relationships and ensuring an exceptional customer experience.
• Manage and grow existing client accounts through proactive engagement, retention strategies, and identification of new business opportunities.
• Partner with clients to understand business objectives and collaborate with internal teams to develop and deliver effective solutions.
• Lead client meetings, business reviews, presentations, webinars, and other customer-facing engagements.
• Coordinate cross-functional teams to successfully execute client programs and initiatives while ensuring alignment with customer goals.
• Monitor program performance, communicate status updates, identify risks, and provide recommendations to clients and internal leadership.
• Support strategic account initiatives through program coordination, business analysis, technical documentation, and opportunity development.
• Collaborate with sales teams to generate proposals, expand account opportunities, and strengthen long-term client partnerships.
• Maintain accurate client, opportunity, and forecast data within CRM and business systems.
• Represent ECS at customer visits, industry events, conferences, and other business development activities.

Skills

Account management

Business development

Relationship-building

Sales

Communication

Strategic thinking

Education

Bachelor's degree in Business, Marketing, Sales, Engineering, or related field

Tools

CRM software

Job description

Engineered Corrosion Solutions, LLC is seeking a Program Client Manager to own relationships with strategic program clients in a full-time, on-site role in Maryland Heights, MO. You will grow and retain key accounts, coordinate internal resources, and deliver high-quality solutions with an exceptional customer experience.

The role requires 5+ years in account management or related fields, strong consultative selling skills, and the ability to travel up to 30%.