Strategic Account Ops & Analytics Specialist

IMS Integrated Merchandising Solutions; Skokie (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with match

Disability Insurance

Generous Time Off

Peer recognition program

Training and development opportunities

Employee Resource Groups (Omnicom)

Job summary

IMS Integrated Merchandising Solutions in Skokie, IL, seeks an Account Operations Specialist to drive operational excellence and coordinate between Account, Production/Sourcing, and Client Service teams for seamless campaign execution.

Ideal candidates have a bachelor’s degree and 2–3+ years of client service experience, strong organization, and proficiency in MS Office and data tools such as Power BI or Salesforce. On-site role with strong growth potential.

Qualifications

• Bachelor’s degree or equivalent experience with career progression.
• 2-3+ years of relevant client service experience.
• Ability to prioritize and manage multiple projects under tight deadlines.
• Excellent organization, communication and interpersonal skills.
• Proficiency in Microsoft Office Suite; data analytics familiarity.

Responsibilities

• Optimize operational workflows to enhance efficiency and system performance.
• Manage data integrity, logistics coordination, and digital content distribution.
• Provide technical troubleshooting and support to resolve cross-departmental challenges.
• Execute priority activities that support client campaigns and digital deployments.
• Respond promptly and professionally to inquiries from clients, agency partners, and leadership.
• Maintain data trackers used for local digital activity, ensuring accuracy.
• Utilize IMS reporting tools to generate insights on inventory, shipments, and spend trends.
• Provide customized reporting on local digital activity based on evolving client requests.
• Submit and communicate daily requests for digital content platform activities.
• Support and troubleshoot data integration issues related to EDI and API systems.
• Coordinate data collection and validation to ensure accuracy of database information.
• Analyze reporting data to identify inconsistencies and resolve issues.
• Support special projects and ongoing process optimization initiatives.
• Deliver back-up support across teams as needed.

Skills

Attention to detail

Organizational skills

Cross-functional communication

Multitasking

Problem-solving

Collaborative

Education

Bachelor’s degree

Tools

Power BI

Salesforce

Excel

PowerPoint

Adobe

Word

Job description

IMS Integrated Merchandising Solutions in Skokie, IL, seeks an Account Operations Specialist to drive operational excellence and coordinate between Account, Production/Sourcing, and Client Service teams for seamless campaign execution.

Ideal candidates have a bachelor’s degree and 2–3+ years of client service experience, strong organization, and proficiency in MS Office and data tools such as Power BI or Salesforce. On-site role with strong growth potential.