Strategic Sourcing Account Specialist

*GREAT LAKES INDUSTRIAL*; Buffalo Grove (IL); On-site; USD 60,000 - 65,000; Full time

Job summary

Great Lakes Industrial is seeking a Sourcing Account Specialist based in Buffalo Grove, Illinois. This role is pivotal, serving as a key liaison between our customers and internal teams to ensure exceptional service and problem resolution. We are looking for someone who is passionate about customer experience and can effectively manage multiple priorities to support customer growth.

The ideal candidate should possess a Bachelor’s degree, have strong project management skills, and be proficient in CRM tools and Microsoft Office. Join us in delivering innovative solutions while advancing your career in a dynamic environment.

Qualifications

• Bachelor’s degree with relevant experience also considered.
• Basic understanding of project management, customer experience, & vendor relations.
• Proficiency with CRM platforms and Microsoft Office Suite (Excel and Outlook).

Responsibilities

• Serve as the primary liaison for critical customer conversations.
• Support and execute customer growth initiatives.
• Lead and coordinate recovery plans to mitigate risk.
• Implement GLI's procurement and pricing strategies.
• Monitor client health metrics and proactively address churn risks.

Skills

Customer experience

Project management

Vendor relations

Communication skills

Organization skills

Multitasking

Education

Bachelor's degree

Tools

CRM platforms

Microsoft Office Suite

Job description

Great Lakes Industrial is seeking a Sourcing Account Specialist based in Buffalo Grove, Illinois. This role is pivotal, serving as a key liaison between our customers and internal teams to ensure exceptional service and problem resolution. We are looking for someone who is passionate about customer experience and can effectively manage multiple priorities to support customer growth.

The ideal candidate should possess a Bachelor’s degree, have strong project management skills, and be proficient in CRM tools and Microsoft Office. Join us in delivering innovative solutions while advancing your career in a dynamic environment.